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Business Etiquette

Difference Between School and Business School Individual Individual Tests Tests Quantified Quantified Customer Customer Objective Objective Written Written Senior SeniorBusiness Teamwork Teamwork Relationships Relationships Subjective Subjective Employee Employee Judgments Judgments Verbal Verbal Trainee Trainee

Most Important Skill How to read people. Become a people watcher Become a people watcher Be a good listener Be a good listener Predict what you think they’re going to do Predict what you think they’re going to do

Most Important Skill Create Positive Relationships Create Positive Relationships Find out what people want and help them get it Find out what people want and help them get it Be alert to people’s interests and hobbies Be alert to people’s interests and hobbies

Most Important Skill Use Positive Relationships to Achieve Your Goals Use Positive Relationships to Achieve Your Goals Once you establish a relationship never abuse them. Thank them! Once you establish a relationship never abuse them. Thank them! Be aware of another’s position, what they can and can not do, relationships with others, and ethics of the situation Be aware of another’s position, what they can and can not do, relationships with others, and ethics of the situation

Develop Good Work Habits Competition: Be the best Competition: Be the best Honesty & Integrity: Reputation is important. Don’t steal time. Demonstrate integrity. Keep confidences Honesty & Integrity: Reputation is important. Don’t steal time. Demonstrate integrity. Keep confidences Work Hours: Adjust your hours around others. Watch attendance and absences Work Hours: Adjust your hours around others. Watch attendance and absences Deadlines are very important. Make all meetings and appointments Deadlines are very important. Make all meetings and appointments

Develop Good Work Habits Neatness: Many advantages of looking neat Neatness: Many advantages of looking neat Workloads: Develop an eager and willing attitude. Don’t be a complainer. Offer your assistance to others Workloads: Develop an eager and willing attitude. Don’t be a complainer. Offer your assistance to others Volunteer for projects. Guard against over- promising Volunteer for projects. Guard against over- promising Breaks and Lunches. Breaks and Lunches. Be aware of customs and reputation Be aware of customs and reputation

Develop Good Work Habits Perception is Reality: What does your boss and others think of you? Perception is Reality: What does your boss and others think of you? Getting your money’s worth: That’s what the company wants Getting your money’s worth: That’s what the company wants

New Skills are Important Organization: Calendars, files, and lists Organization: Calendars, files, and lists Calendar: Don’t over book, give yourself travel time Calendar: Don’t over book, give yourself travel time Filing System: Dept. filing system and develop a tickle file Filing System: Dept. filing system and develop a tickle file

New Skills are Important Boss Communication List: Tasks and achievements Boss Communication List: Tasks and achievements Criticism: Accepting: How to accept it, admit it, thank them, and demonstrate change Criticism: Accepting: How to accept it, admit it, thank them, and demonstrate change

New Skills are Important Criticism: Giving Criticism: Giving Have a plan, make it positive, and adjust your criticism Have a plan, make it positive, and adjust your criticism Give Compliments Give Compliments Acknowledge Others: Learn names & be friendly Acknowledge Others: Learn names & be friendly

Learn the Desirable Traits Positive Attitude: Develop a positive attitude and create a positive image Positive Attitude: Develop a positive attitude and create a positive image General Knowledge: Stay current in your field General Knowledge: Stay current in your field Control your Anger Control your Anger

Learn the Desirable Traits Patience Conforming: Adjust to image & value of company Humor: Using or developing a sense of humor helps you enjoy business and encourages others to like you

Your Boss Learn & accept the importance of your boss Your boss’s success depends on you! Learn what your boss expects from you: habits, skills, traits

Your Boss No surprises! Communicate! Demonstrate loyalty Keep confidences Remember your boss is human Use your boss as a mentor

Your Boss If you disagree with your boss: Seek experienced outside advice. Discuss privately with boss. Remember your boss makes the final decision.

Your Boss’s Managing Style Identify your Boss’s style Identify your Boss’s Preference Identify your management style

Your Boss’s Managing Style Managing Styles are: Fear/Intimidation Logic/Reasoning Emotion/Instinct Expertise/technical knowledge

Organizational Charts Expectations within groups: senior managers, secretaries, middle managers, colleagues, technical personnel Personal Relationship Charts Predict promotions

Take Advantage of High Visibility Situations Attend Business Lunches Practice Public Speaking Social and Business Events: Practice the 5 rules 1) Always attend 2) Maintain professional image 3) Use good manners 4) Limited alcohol 5) Mingle Make contacts to start develop positive relationships and present a professional business image

Teamwork You will be part of multi-level teams There is team dependency. Don’t overlook deadlines Some members over control their territories Learn your role in decision making

Use Effective Communication Skills Verbal Influence others Telephone Written Say it before you write it Short, Sweet & to the Point Company Format

Use Effective Communication Skills Use the Least Formal Rule The Cool Down Rule Computer use: watch the and internet

Making Mistakes Positive Establish Preventive Procedures Analyze Mistakes Admit it & Recommend Solutions Maximize Effort Change Preventive Procedures Communicate to Management

The Ideal Business Image Components of Business Image Wardrobe Accessories Grooming Imagining Success Selecting Your Professional Image Know the dress rules Know what is appropriate What is the company “uniform”?

Fundamental Techniques in Handling People Don't criticize, condemn or complain Give honest and sincere appreciation Arouse in the other person an eager want

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment Begin with praise and honest appreciation Call attention to people's mistakes indirectly Talk about your own mistakes before criticizing the other person Ask questions instead of giving direct orders Let the other person save face Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise." Give the other person a fine reputation to live up to Use encouragement. Make the fault seem easy to correct Make the other person happy about doing the thing you suggest

All the Best All the Best