Outsourcing This happens when a job is given to a company overseas that was formerly done at home. This can happen due to the advances in technology and communications.

Since the 1990’s many companies have moved their call centre operations to countries where the wages are lower. Thousands of call centres deal with services as Internet banking Airline booking Help lines Credit card billing. Popular destinations for outsourcing include:

Why Choose India? Low telephone and internet costs English language skills are good in India Commonwealth link with the UK India produces 3 million graduates a year ICT is well taught in India Low wage costs in India Specialist companies now growing in India

What would it be like to work here? What does the artist of the cartoon think about outsourcing?

Watch the video clips and then explain your views about outsourcing. 3209 8579 moving production to eastern europe

Prepare a short speech to deliver to the rest of the class on ONE of the topics below. Use p 262 and 263 from your textbook to help you. The benefits of outsourcing to less developed countries The costs of outsourcing to less developed countries The benefits of outsourcing to more developed countries The costs of outsourcing to more developed countries

Using examples explain how outsourcing produces winners and losers. ( 6 marks )