Ian Komor Product Marketing Manager (EMEA) Nortel Martin Anwyll Product Line Specialist, VoIP Solutions (EMEA) Attachmate Ian Komor Product Marketing Manager (EMEA) Nortel Martin Anwyll Product Line Specialist, VoIP Solutions (EMEA) Attachmate Unified Communications & PVQM

PVQM Lifecycle Network QoS configuration and roll-out Using NetIQ Vivinet Assessor Using Nortel Enterprise Policy Manager Voice and network quality reporting for SLA management and planning Using NetIQ AppManager Network Health Check Using NetIQ Vivinet Assessor Monitoring of end-user voice quality and overall system health Using NetIQ AppManager & Vivinet Diagnostics Using Enterprise Network Management System

Performing VoIP readiness assessments Discovers and reports network device configuration Assesses VoIP utilization and configuration of routers, switches, and links Models VoIP bandwidth on WAN links Emulates VoIP traffic to predict call quality “85% of router-based networks are not ready for VoIP” Gartner

Polished Assessment Reports Two standard reports –Executive Summary –Complete Report Easily customized –Incorporate company logo and special recommendations –Include or exclude assessment sections –Results in a “Go / No Go” recommendation

Hyperconnectivity Anything that can be connected and would benefit from being connected will be connected

Hyperconnectivity is Real and Happening Now By 2010, worldwide: 4-fold growth in Internet Commerce to 100B transactions 1-2 billion A-GPS- enabled handsets Person to Machine Europe – mobile phones now outnumber people (103% penetration) Global mobile IM grew 33% 2H06 Person to Person iPhone; hyper- connectivity at applications level 98% of all CPUs today are embedded (by 2010 – 14 billion connected, embedded devices) 70%+ of all 2007 cars in U.S. have iPOD connectivity Machine to Machine Sensor pocket in Nike shoes 100 million iPODs sold (market to double 2005 – 2010) One Laptop Per Child

Today’s Applications: Specialized, Discrete, Isolated Tools of Communications Desire to Communicate Ability to Communicate Sources of Information Timing Gap = Loss of Stickiness

Communications-Enabled Applications Tools of Communications Sources of Information Delivering Higher Productivity

IP Telephony TCO & Virtualization Evolutionary Strategy MultimediaApps Personal & GroupProductivity Communication Enabled EnabledApplications Simplicity & Effectiveness CommunicationEnabledBusinessProcessBusinessProductivity Consistent QoE & Mob AnywhereAnytime Phase 2 Communications Convergence Phase 2 Communications Convergence Phase 3 Application Convergence Phase 3 Application Convergence 2000 Phase 1 Network Convergence Phase 1 Network Convergence All on IP Unified Communications (SIP) Business Optimized Communications (SOA) Business Optimized Network Converged Data Network Today

What if… You worked for a hospital and …you could provide improve the quality of medical care by connecting the right doctors to the right patients at the right time? ……you could reduce the risk of medical errors due to delays in how doctors/staff communicate? detect low battery power on an IV pump before it runs dry 44k -98k deaths/yr attributable in some level to medical error

What if… You worked for a major hotel chain and you could increase customer loyalty by offering each guest their “personal” guest room by adapting the room’s environment to each guest’s personal preferences -- the telephone services, the television programming, the in- room PC applications What if you can reduce check-in time to zero? Park Car at 1A Proceed to Room 1112 Use Visa Card to enter Cell service transferred Services in German

What if… You worked for a manufacturer and could Dramatically reduce order lead time by enabling your traveling sales teams to submit customer orders directly to your centralized order processing system? Improved CRM Faster Time to Revenue

PVQM Lifecycle Voice and network quality reporting for SLA management and planning Using NetIQ AppManager Monitoring end-user voice quality and overall system health Using NetIQ AppManager & Vivinet Diagnostics Using Enterprise Network Management System

Proactive Management Networks Nortel CS 1000 NetIQ AppManager Nortel BCM Nortel Contact Center Supports both enterprise and MSP environments

Phase II Phone Generated Alarm CS 1000 Phase II WAN Phase II RTCP XR Via Unistim AppManager Proxy SNMP Trap Alarm Signalling Server ALARM

Realtime Diagnostics CS 1000 Phase II WAN Phase II rTraceroute Via Unistim AppManager Proxy RTPStatShow IsetInfoShow Vivinet Diagnostics Signalling Server

Phase II Phone Generated Alarm CS 1000 Phase II WAN AppManager Proxy Vivinet Diagnostics Signalling Server R5 R4 R3 R2 R1 S2 S1 SNMP CDP / SONMP/Brut Force Root Cause Analysis

Real-time Call Quality Diagnosis for Nortel Environments AppManager receives a QoE trap from Nortel (e.g., poor call quality) for a call in progress QoE event received by AppManager with RTCP XR metrics AppManager generates an alert, which kicks off Vivinet Diagnostics

Vivinet Diagnostics Real-Time Automated Diagnostics & Troubleshooting Troubleshoots VoIP call quality problems –Automatically collects troubleshooting data –Analyzes the data and highlights problems –Prioritizes problems according to severity –Saves detailed results Integrates with Vivinet Assessor & AppManager Enables troubleshooting in both pre- and post- deployment environments

Path Trace Provides Detailed Information about Devices and Links Provides configuration information and Highlights potential problems

PVQM Reporting

Summary Starts with the end user Quality of Experience Industry Standards based Automated path level diagnostics for actual calls Real-time management of calls in progress Life-cycle model covers all phases of VoIP Deployment PVQM enables all deployment options: –End-user manages their own network –Channel Partner offers managed service –Channel Partner out-sources managed service back to Nortel

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