Jump to first page 1 The Supervisor's Job ORGANIZATIONS A systematic grouping of people brought together to accomplish a specific purpose. Common Characteristics Common purpose Division of labor Hierarchy of authority

Jump to first page 2 Organizational Levels Operative Employees : Physically produce and organization’s goods and services by working on specific tasks. Supervisors: Part of the management team…oversees the work of operative employees and they are the only managers who don’t manage other managers.

Jump to first page 3 Organizational Levels Middle Managers: All employees below the top management level who manage other managers. These managers are responsible for establishing and meeting specific departmental or unit goals set by top managers. Top Management: A group of people responsible for establishing an organization’s overall objectives and developing the policies to achieve those objectives.

Jump to first page 4 The Management Process Management The process of getting things done, effectively and efficiently through and with other people. Process: is the primary activities that supervisors perform. Effectiveness: is doing a task right; goal attainment. Efficiency: is doing the task right; also refers to the relationship between inputs and outputs.

Jump to first page 5 Management Functions Planning Setting goals and organizational direction. Organizing Determining what needs to be done. Leading Directing, motivating, and handling conflicts. Controlling Monitoring activities.

Jump to first page 6 Management Functions A managers level in the organization will dictate how these functions are performed. True or False What roles do supervisors play in the organization and how has their role changed in today’s operating environments?

Jump to first page 7 The Supervisor Key Tasks n Motivate Employees n Provide Feedback n Resolve Performance Problems n Align Employee Performance w/ Corp. Goals n Maintain Effective Communication n Keep Subordinates Informed n Maintain workforce competencies n Aid in the growth and development of subordinates.

Jump to first page 8 The Supervisor Who is today’s supervisor? n Boss, Overseer, Decision maker, Disciplinarian. n Trainer, Advisor, Mentor, Facilitator, or Coach. Where do supervisors come from?

Jump to first page 9 The Supervisor The Transition to supervisor is difficult, challenging, and ambiguous. Why ? People - Paperwork Problems

Jump to first page 10 Competencies of Supervisors Technical The ability to apply specialized knowledge or expertise. Interpersonal The ability to work with, understand, communicate with, and motivate other people, both individually and in groups.

Jump to first page 11 Competencies of Supervisors Conceptual The mental ability to analyze and diagnose complex situations. Political A supervisor’s ability to enhance his or her power, build a power base, and establish the “right” connections in the organization.