2006 CMBG Conference Workshop 2: Facilitator: Keith Reinsmith PPL Susquehanna June 11-14, 2006 Richmond, VA

2006 CMBG Conference Problem Statement How do we get the “great unwashed masses” to understand Configuration Management (CM) How do you get management to understand Lack of alignment across organization on CM

2006 CMBG Conference Problem Statement, cont’d Three Considerations - Awareness - Assessment of knowledge - Maintain qualification Station-wide ownership of CM

2006 CMBG Conference Assess CM Knowledge Look at workgroup procedures to see if CM considerations exist (add hooks) Survey (PPL used survey to assess CM knowledge - data fed back to CM group - color coded matrix to see how each group answered questions - INPO used as part of basis for AFI) What does your program look like? -Governing program/procedures - Clear definitions of role/responsibility

2006 CMBG Conference Aggregate review of CM health to flag weaknesses Review training materials for CM content Plant walkdowns to identify CM issues Corrective Action Program (Trend code compare to INPO bubble chart, CM1, CM2, etc.) Trending of CRs for areas of CM awareness weakness Assess CM Knowledge, cont’d

2006 CMBG Conference Getting Management to Understand and Support CM Selling Points for Good CM (Cost/Benefit) -CM health report -Reduced effort / improved worker efficiency -Less prone to human performance error -Improved regulatory inspection results -Reduced forced outages -Improved system availability -Use specific examples of CM failures/strengths

2006 CMBG Conference Increasing CM Awareness Steering committee - management level individuals who review CM health based on CM Key Performance Indicators (KPIs) - Take ownership of CM - Increases overall awareness (trickle down effect) Involve workers in preparing CM process/procedures Cross train workers to understand other aspects of CM - Walk in someone else’s shoes

2006 CMBG Conference Increasing CM Awareness, Cont’d. Posters for each workgroup (e.g. what is a mechanics’ role in CM) Examples of work evolutions and effect on CM Follow a worker with a camera to capture simulated CM problems

2006 CMBG Conference Increasing CM Awareness, cont’d. Benchmarking plants with strong CM awareness Unauthorized modifications - Matrix of types of changes and mechanism to make changes CM pocket pamphlet - use in pre-job briefs CM website Engineering Support (Continuing) training GET - General Employee Training

2006 CMBG Conference Increasing CM Awareness, cont’d. Training Advisory Board “Shock” training Computer Based Training Supervisor Continuing Training (supervisor then provides training to his staff)

2006 CMBG Conference Specific Training Topics Specific Training Topics Examples of consequences of CM failures (loss of defense in depth) 3-Ball Model Terminology Hierarchy of Program starting from License/Design basis Task specific examples - unauthorized mods

2006 CMBG Conference Specific Training Topics, cont’d. Understanding Facility Configuration Information Equilibrium Restoration Diagram Reporting configuration differences Define objective - what do you want them to know (tailored to the individual group)

2006 CMBG Conference Incentives Food Prizes Parking space Positive feedback to workers for identifying CM issues

2006 CMBG Conference Preparation & Methods Need plan for increasing CM awareness including Scope and Schedule

2006 CMBG Conference Challenges Prove positive long-term benefit from CM awareness at worker level Station Management Support Increased workload for CM Group from increase of identification of CM problems Timeliness of response to CM issues discourage workers from future reporting Resource constraints Lack of an existing positive CM Culture