Domain Processes Know your customer.

Last Class - "Life Cycles" the process we will use to create the software product This Class - "Domain Processes" how a company works "Project Team" what kinds of experts do we need help from

Why consider the Corporate Process? 1. The Critical Point of View is the End-User the best software solutions come from understanding the customer's view of the world and addressing the customer's problems war stories o'plenty

Why consider the Corporate Process? 2. Perceived Value is based on how well the software solves the customer's problem in their domain Value is not entirely based on Quality for example - Microsoft software crashes Perceived Value ≠ Value for example - Microsoft security holes costs millions of dollars

Why consider the Corporate Process? 3. Customer's take the Business View ($), not the computer science view 4. The system should revolve around the Company's Objectives

Question… So who are the key players? Who should we try to make happy?

People in the Process Managers Employees / Users Company's Stock Holders Consumers

Managers' Motivations Return On Investment Intangible Benefits Market Strategy meeting existing or expected demand being the first to market securing our niche in the market

Types of Software Products business biggest class includes services consumer mass market / shrink wrap price sensitive industrial real-time really timely scientific

Project Types new software product component integration re-engineered product heroic maintenance

Summary We must understand the Company Process We must recognize the key players and know their objectives The type of product we are to produce dictates a lot of how we will produce it Now that we have a good idea of the environment that we are dealing with, it is time to build a team and start planning