Getting started with Smartcards Sid Bulloch Smartcard Project Manager The Barbican, London 24 April 2002

Your vision  To live in a city where both public and private sector goods and services are delivered to the citizen via a single multi-application Smartcard.

Solution A  Move to Tampere in Finland Solution B  Go for it Solution B courtesy of Rob Gair Southampton Smartcities project.

Sid’s Maxim  THINK BIG  START SMALL  S C A L E F A S T

Some of the early issues  Card Design  The Applications  Jargon  Legal Implications  Card production & issuance  Scheme management  The technical specifications  Partnerships

Council project structure Executive Support / Project Owner Steering Group Core Implementation Team Advisory Group Public Transport Implementation Team Taxi Card Implementation Team School Implementation Team Leisure Implementation Team Libraries Implementation Team Smartcities Consultant

Skill / Knowledge Requirements  Technical  Project management  Administrative  Application practitioners  Design  Legal  Youth liaison  Funding  etc. etc. etc.

Lessons learned  Executive support  Application driven  No single killer application  Partnership approach  Link to service improvement  Phone a friend  “Spin” the message  Beware 3 rd party software

Other Issues  Sustainability  Card cost v applications v standards  Card ownership  Authentication levels  Social inclusion  Scalable solution

Critical Success Factors  Vision  Leadership  Management  Infrastructure

Darwin’s view of Smartcards  Usually the smallest and simplest survive the longest  If something works well others will evolve to use it.  There is always something unexpected which will completely turn the world upside down no matter how well you plan!