OCR Nationals Unit 1 – ICT Skills for Business

Using in business What bad practice can you see in this ? Annotate your copy.

bad practice no subject using 'text' language “i” and “u” inappropriate tone - too informal to send as a business spelling mistakes Emoticons included incorrect or missing punctuation missing upper-case letters Capital letters (shouting) 'flaming' - sending a rude or aggressive inappropriate use of to sell and make deals Numbers not spelt but written “1” Copied to everyone for no reason

Scenario People can be quite annoying when they send s out! You’ve got tired of the employees at your gym/spa not knowing how to use their business accounts correctly. You are going to put on a presentation/training session to demonstrate to your staff the different parts of and how they work.

Task You will need to design and create a presentation that can be used to illustrate a talk on the appropriate use of relating to your gym/spa. You will produce a presentation, of at least 5 slides, using appropriate text and graphics. You are only required to demonstrate an understanding of the use in a business context, however it would be to your benefit to use your school system during the course of this task to give screenshots as evidence that you understand.

Write your answer on your whiteboard. Stands for ‘Carbon copy’ if you want someone to see an but don’t really expect a reply signature Cc Bcc Setting priority Address book Spam filter Automatic response

Write your answer on your whiteboard. A hidden copy of an signature Cc Bcc Setting priority Address book Spam filter Automatic response

Write your answer on your whiteboard. Stores contacts signature Cc Bcc Setting priority Address book Spam filter Automatic response

Write your answer on your whiteboard. Allows the sender to see if the message is of high, low or normal importance upon arrival signature Cc Bcc Setting priority Address book Spam filter Automatic response

Write your answer on your whiteboard. Sends an automatic reply informing people you are out of the office signature Cc Bcc Setting priority Address book Spam filter Automatic response

Write your answer on your whiteboard. Is a block of text automatically appended at the bottom of an including poster's name, phone number and address signature Cc Bcc Setting priority Address book Spam filter Automatic response

Write your answer on your whiteboard. Automatically rejecting by blocking particular senders or particular subject lines signature Cc Bcc Setting priority Address book Spam filter Automatic response

Answers TitleExplanation BCCA hidden copy of an Address BookStores contacts CCStands for ‘Carbon copy’ if you want someone to see an but don’t really expect a reply SignatureIs a block of text automatically appended at the bottom of an including poster's name, phone number and address Setting priorityAllows the sender to see if the message is of high, low or normal importance upon arrival Spam filterAutomatically rejecting by blocking particular senders or particular subject lines Automatic responseSends an automatic reply informing people you are out of the office

attachment viruses Some viruses and Trojans will attach themselves to the address book on the infected computer and automatically everyone in the group. Probably have seen this if you’ve received an from a friend and yet you’ll know they haven’t seen it. e.g. An trying to sell you something?!

Task You need to use the template on the shared area to create your presentation. You need to alter the design of it to match your house style that you have already created. Think about adding the following: Transitions between slides. Speaker notes (what you would say if you were to do the presentation yourself in front of your employees). Find some animations off the internet and put them on their too. For all of the different areas you need to explain "when" & "why" you would use them rather than "how" to use them.

REVIEW Unit 1 – ICT Skills for Business Success Criteria Pass Understand business s and why we use subject and appropriate messages; Comments about the risks of opening attachments; Merit More detail about attachments; Explain two features: signature; cc; Distinction Explain actions that could be taken to reduce the risks of opening attachments; Explain four features: signature; cc; bcc; setting priority. How are you getting on? Review the success criteria and set yourself a target for the last section of the lesson.

Extension - What is this?

Phishing s Don’t rush to respond. Don’t just believe blindly what is said in the , instead wait and think about it for a few seconds. Check where links are pointing. Just hover on the link and your browser will tell you the actual link where you will go when you click that link. Manually write website address in address bar. Even if you are sure about the genuineness of the , don’t just click on the links in the , but type in the address manually. If you see the mail is from Facebook, just enter facebook.com in the browser and log in. Spelling or grammatical mistakes are a possible sign of a phishing scam. Large organisations would not send out s with errors. By being careful you can improve your chances of avoiding phishing scams.