In the Framework of: Financed by: Developed by: DANUBE WATER PROGRAM Professional Technical Assistance Services for Business Planning and Commercial Efficiency Improvement International Association of Water Supply Companies in the Danube River Catchment Area

In the Framework of: Financed by: Developed by: JOINT VENTURE PARTNERS:  Valu Add Management Services (Albania) (Lead)  Budapest Waterworks (Hungary)  New Europe Corporate Advisory (Bulgaria)  HDL Environmental Consulting (Hungary) SUBCONTACTORS:  J2C Water (Switzerland and Cypress)  Wato (Bulgaria)  Brasov Water Company (Romania) Joint Venture Partners and Subcontractors

In the Framework of: Financed by: Developed by: Target Countries  Ukraine  Moldova  Montenegro  Kosovo  Macedonia Target Utility Size Served population up to 150,000 Target Countries and Utility Size for Program

In the Framework of: Financed by: Developed by:  Phase I:Development of a Capacity Building Program and Targeted Interventions  Phase II:Delivery of Capacity Building Program  Phase III:Support to Implementation of Capacity Building Outcomes  Phase IV:Documentation of Approach and Outcomes Summary Scope of Services

In the Framework of: Financed by: Developed by:  Agree on Performance Measures  Research, Collect, and Summarize Material for Commercial Efficiency Reference Manual  Outline Capacity Building Program Based on Customized and Proven Business Planning Training Course  Develop Conceptual Approach to Program for DWP/IAWD Review, Discussion and Approval  Prepare Detailed Program and Schedule for Capacity Building and Technical Assistance Phase I: Development of a Capacity Building Program and Targeted Interventions

In the Framework of: Financed by: Developed by:  Recruit, Select and Contract Local National Experts in Target Countries  Prepare and Conduct Participating Utility Application/Selection Process to Select 40 Utilities  Modify/Revise Detailed Program and Schedule  Deliver Business Planning Training Course  One-on-One Coaching at Training Sessions  Assessments of Participating Utilities after Each Training Session Phase II: Delivery of Capacity Building Program

In the Framework of: Financed by: Developed by: Competitive Selection for Phase III Only 15 utilities from Phase II will be selected to continue into Phase III. Support under Phase III  On-site Key Expert Visits  Monthly Teleconference with Key Experts  Joint Workshops for All 15 Utilities Phase III. Support to Implementation of Capacity Building Outcomes

In the Framework of: Financed by: Developed by: Project Schedule – Started 1 October 2014

In the Framework of: Financed by: Developed by:  Develop List of Potential Utilities, by Country, in the Size Range that Would Benefit from the Program.  Conduct Formal Application Process for All Potential Utilities Identified by Country Associations.  Evaluate Applications and Announce Selected Utilities.  Recruit Target Country Local Expert to Assist Project Team in Trainings and Site Visits. Immediate Actions Working with Target Country Associations