Budget Cuts During a Mobility Boom: Best Practices for Stretching Your Wireless Budget and Managing the Wireless Device Lifecycle Keith Martin Director Federal Civilian Programs Joshua Garrett IT Director Sprint Special Fulfillment August 24,

Mobility Isn’t What it Used to Be! 2 “Why would I want to do anything besides talk on a cell phone?” “..now it’s (voice) less than half of the traffic on mobile networks.” Dan Hesse, CEO Sprint (May 2010)

Mobility Trends Device Proliferation -Multiple O/S ? -Phones, PDAs, Hotspots, Telemetry! Skyrocketing Data Usage -Controlling cost as data doubles yearly? -Carrier investment in capacity/technology? Debating Centralization vs. BYOD -BYOD: Bring Your Own Device? -Centralized administration and support? More Power = More Danger -Security and policy enforcement? 3 Along with the benefits comes a host of issues for managing an expanding mobility program

Agenda About Sprint Special Fulfillment Wireless Budget Best Practices -Policy -Asset Management -Plan Optimization -International -Cost Allocation -Employee Contribution Managing Device Life Cycle Questions? 4

About Sprint Special Fulfillment Formed 10 Years Ago Complete Lifecycle Management -Procurement -Kitting / Deployment -End User Support -Billing -Reporting Handle Largest Sprint Customers -Manage 750,000+ Lines Manage Multiple Carriers -Free Service for Sprint Customers 5

Wireless Policy Creation AND Enforcement Defining Wireless Policy -Personal Use? -Downloads? -Roaming / International? -Wireless is a Privilege Communication of Wireless Policy -Agreement by Users -Updated Enforcement of Wireless Policy -Determination of Abusers -Communication / Reminders -Management Escalation 6

Asset Management Understanding Current Wireless Inventory -Carrier Bills -Existing Inventory -Survey of Users -Suspending Unknown Devices (Data Cards) Combine Inventory w/ HR Database -Phones assigned to former employees? -Phones assigned externally? Updated / Reconciled Monthly -Identify Devices Added Outside Program -Kick-out Process 7

Plan Optimization (Reactive) Pool Management -Pool under or over Generally 10% over usage -Historical Trends Optimization Reports -Voice Usage -Zero Usage (How Many Months?) -Data Usage -Text Messaging Plans Managing Early Termination Fees (ETF) 411 Charges -Free Alternatives 8

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Plan Optimization (Pro-active) Pulling Live Carrier Data -Voice Minutes -Data Usage Identify Policy Violations Before Bill is Generated Proactive Changes -Pool Management -Text Message Plans -Data Usage Avoid the “Netflix Moment” 10

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International Traveler Costs Most Expensive Costs for Individual Users -Data Most Expensive -SSF Record is $110,000 for One User Education of Users -Wifi vs. Network Data Loaner Phone Programs -International-Specific Phones -Local Phone Numbers Integration w/ Travel Booking System -Proactively Add International Roaming 12

Cost Allocation / Re-Billing Pre-Bill Reconciliation -Ensuring Charges = Contract -Find Unknown Lines Standard Re-Bill -Large Bills Broken Down -Pass-Through of Carrier Charges Cost Allocation Billing -Cost Per Minute vs. Billed Costs -Departments Pay for Actual Usages -Re-Billing Feed in Preferred Format Reporting Available -Individual Invoice -Department Reporting -Program Reporting 13

Employee Contribution to Expense Split Billing Solutions -Certain Charges billed Personally (Downloads) -Charge Threshold Blended Usage Model -Per Diem Paid by Employee for Personal Use -Personal Use Allowed -Cheaper than Personal Phone -Allowed to Own Phone Number Devices Expectations are Higher Run Through Payroll or Credit Card 14

Managing Device Lifecycle Customer Ordering -Custom Portal w/ Customer Terminology -Coverage Algorithm -Data Usage Calculator -Role-Based Customer-Defined Fulfillment -Activation, Asset Tags, Quick Start Guides -Receipt Verification Help Desk Teams -Customer-Specific w/ Program & Policy Famliarity Reporting Device Recycling -Wipe, Recycle and Money Back 15

Questions? 16