State of Georgia (GTA) Asset Management Services Overview IBM Global Services December 11, 2008 © 2008 IBM Corporation Catherine Seats Asset Management Manager / Maximo Program Manager TEL: (770) Mobile: (770) Daniel Lee Asset Management Transition / Transformation PM TEL: (202) Carole Ferguson Service Catalog Transition / Transformation PM TEL: (847)

2 Presentation Agenda  Introductions  Asset Management Overview  Asset Solution Implementation  Customer Dependencies  Communication Management  Key Contact Names  Questions

3 Asset Management Overview Asset Services  Hardware Asset Management  Track Serial Number, Asset Tag, Make, Model, Location (Street Address, City, State, Country) for hardware equipment  Store asset records information in corporate database repository (Maximo, ATP)  Change management system will track changes to asset information  Software Asset Management  Track and manage software licensing contracts  Track software installed on the assets using a scanning agent  Ensure software licenses align with software inventory scans  Order Management  Track asset equipment orders  Ensure the equipment ordered is accurately received

4 Asset Management Overview Back-End Teams: Work together to maintain structure, consistency, and standardize organizational processes Front-End: Dedicated resources for the GTA account and work with other IBM service lines to ensure Asset Management contract requirements are met IBM Owned Hardware Team Customer Owned Hardware Team Software Team Tools Team Order Management Team Audit Team GTA Asset Team  Account Manager  Account Focal  Hardware Asset Analysts  Software Asset Analysts GTA Asset Team Organizational Teams

5 Asset Management Overview GTA Asset Team  Account Focal  Ensures the account is audit compliant  Work with audit team during control reviews and corporate audits  Coordinates with other IBM service lines (ie. desktop/enterprise services)  Coordinates with Account team (problem solving, process issues)  Hardware Analyst  Process day-to-day asset change requests  Sample change requests to ensure process followed correctly  Software Analyst  Process software license requests  Manage licenses to ensure up-to-date  Compare software license contracts with software inventory scans

6 Asset Solution Implementation Asset Management Transition Milestones  Define Transition Scope Requirements  Document Account Tracking Matrix  Implement Interim Change Management Process  Ensure Tools Implemented & Live  Ensure Wall-to-Wall Inventory Completed  Load Inventory Data Into Corporate Data System  Implement Strategic Change Management Solution  Implement Corporate System Reconciliation Process  Implement Software Reconciliation Process  Implement Reporting Requirements  Implement Best Practices Process Documentation  Implement Control Points

7 Customer Dependencies Transition Project Requirements, Business Control Requirements  Customer Scope Sign-Off (Project Definition Report, Process & Procedures Manual)  Customer Sign-Off on customer owned hardware baseline: The customer hardware baseline must be compiled, reconciled, and presented to the customer for formal sign- off.  Customer Sign-Off on software baseline: The customer software baseline (with entitlement if license management if in scope) must be compiled and presented to the customer for formal sign-off.

8 Communication Management Asset Management Transition  Meetings with be set up twice per week with Asset Analysts  Status will be communicated to the OTM weekly  Weekly team calls with be held with the Account Manager and Account Focal  Milestone status meeting will be held as necessary with stakeholders