The approach to enable the mission through IT A+ Customer Communications

2U.S. Department of Energy | Office of the Chief Information Officer

3  National / global operations drives us to collaborate across time zones  Mission demand stretches work days past the traditional eight hours  Demand for quick response to questions through unified communications Communication U.S. Department of Energy | Office of the Chief Information Officer A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

4  Agile and robust support infrastructure to support the need to stay connected  Need for unified communications interoperability protocol  Robust emulation of virtual conference attendance Communication U.S. Department of Energy | Office of the Chief Information Officer The technology of the transmission of information

5  Sensitivity to virtual vice physical presence  Mode Priorities: 1) In Person 2) VTC/Voice 3) “ is Over-rated!”  Virtual communications courtesy and protocol “The Problem Might Not be the Tool!” Communication U.S. Department of Energy | Office of the Chief Information Officer Personal rapport; personnel engaged in transmitting or exchanging information

6 John Berthiaume U.S. Department of Energy 1000 Independence Ave. SW Washington, DC Director of Customer Care U.S. Department of Energy | Office of the Chief Information Officer