March 2015 Towards the best, together Leading to success Professor Dr Stephen Dunn Chief Executive dddd

Our staff go the Extra Mile

First class teaching and training

8 th Best Hospital to Work at in the NHS Staff recommending WSH as place to receive care:93% Staff recommending WSH as a place to work: 82% Clear relationship between staff who feel engaged and happy and good patient outcomes

Fantastic stroke & older people’s care Care of Older People – Rate of emergency admission to hospital: 3159 per 100,000 population aged 75 years and over with LOS <24 hours, 2012/13 Stroke – 78.7% acute stroke patients directly admitted to a stroke unit within 4 hours

Outstanding outcomes for Cancer Cancer – Rate of mortality from cancer in people aged <75 years: 101 per 100,000 population, 2013 – 71.7% of people aged years survived one year after being diagnosed with any cancer, 2012 followed up to 2013 – 59.6% of all cancer diagnoses were made at stage 1 or stage 2, 2013

Brilliant outcomes in heart disease – Low rate of mortality from coronary heart disease: 33 per 100,000 aged <75 years,

Best Regional Hospital for Children’s Diabetes

You Can go to Sleep Safely 2 nd anaesthetics department in the country to achieve Anaesthesia Clinical Services Accreditation Assessed against 172 clearly defined standards and clinical guidelines

First hospital in Europe to achieve the Cleaning Industry Management Standard (CIMS) award

We have some good pathway working – A&E attendances – low rates overall, and in children – HIV – high % receiving CD4 count within 1 month – End of life care – high % of deaths in usual place of residence – Dementia – e.g. low rate of emergency admission – Tooth decay – low rate of admission in children <5 years – We are also working with the CCG to improve diabetes care across West Suffolk

Invest in staff & quality = Award Winning Dr Foster Trust of the Year 2013 Midlands & East of England Region

Top 40 Hospital and Shortlisted on Quality

A strong board with vision & values

We are learning from our ‘never events’ Learning organisation New initiatives –“Count B4 U Close” Board Action Plan Called in Royal College –Good Root Cause –Safety culture –More time to Multi- Disciplinary Team meetings

We are better prepared this winter

We need to get back on financial plan

We need to prove to the CQC that we are as good if not better than the best in the NHS

Demands will Continue to Rise

Our patients, Our hospital, Our future, together

– a key enabler for our Ambitions e-Care will provide us with a single patient record so we can transform how we care for our patients Deliver personal care All staff with access to the same comprehensive patient record at the time they need the information All care plans in one place ensuring co-ordinated approach to care Ability to prescribe and deliver care in a more timely way meaning reduced lengths of stay Deliver safe care Early identification of patients at risk and early intervention of care (falling, pressure ulcers etc) Reduction in adverse drug events Prevention of acute kidney injury and sepsis through early identification and flags Deliver joined-up care Ability to monitor and improve performance through access to reliable data – we will know where we are getting it wrong and where we can improve Ability to build best practice into e-Care (such as care bundles) Ability to give 24hr access and share in real time care plans across wards, services and externally to GPs, social care, community services and to patients and their carers Support a healthy start Bring patients to the heart of their care planning and management in using a Patient Portal supporting patients to take more control of their own health (gives patients access to their own clinical data and for them to record their own observations and data for the health professionals to see) Integrated data that allows identification of patient with complex care needs (i.e. multiple drug therapy, co- morbidities) Ability to focus on prevention Support a healthy life Support ageing well Support all our staff

Running Community Services with Ipswich and Norfolk Community Services

We are Investing in our hospital for the future £500,000 Siklos Centre for Clinical Skills & Simulation £2.1m second MRI machine and to refurbish the first £19m e-Care, electronic patient record to improve quality & safety £5m roof refurbishment so the leaks are stopped

We have bigger future plans for the WSH Site New Cardiac Cath Lab Spring ‘16 so patients don’t have to travel to Papworth New Sterile Services Lab so surgical implements are cleaned quickly on site 400 new car parking spaces on site Spring ‘17 Plans for new staff accommodation Also thinking about a new hospital in the longer term

Leading to success Investing in leadership – The Leadership Summit – Look at other NHS systems – National leadership programmes

Leading to success Investing in leadership Improve information and understanding – Corporate subscription to HSJ – Access to best practice via the Advisory Board – New Divisional Quality, Performance and Finance Dashboard – Consultant level Quality and Financial Indicators – Dr Foster & Stethoscope

Leading to success Investing in leadership Improve information and understanding Supporting leaders and staff – EDs/NEDs /CDs coach and mentor at least one senior staff member – Board Back to the Floor and Quality Walkabouts – Roll out health coaching to 200 staff – Training in Making Every Contact Count for all Healthcare Assistants – ‘Freedom to speak up, Freedom to improve’

Leading to success Investing in leadership Improve information and understanding Supporting leaders and staff Invest in a new Leadership Charter