Helen Johnson Head of Study Abroad, Office for Global Engagement Assessing and Managing Risk for Study Abroad.

Principle of Risk Management. The principles of good risk management and opportunity identification should be embedded at all levels of decision- making. Risk management and the identification of opportunities is undertaken at the University of Warwick as a positive business driver. It should encourage innovative and entrepreneurial approaches to the activities we undertake while assessing and accounting appropriately for the risks that the University faces. /risk_management_at_warwick_policy_february_2015.pdf

Context Partners 600+ students worldwide Study Study/Work combination

Risk! Risk in the broadest sense: 1.Choice of Partner 2.Financial 3.Medical 4.Welfare Support 5.Academic 6.Political 7.Terrorism 8.Visa Related Issues 9.Legal: arrest? 10.Accidents 11.Natural Disasters 12.Lack of Preparation + Limitations Official University exchanges Opportunity

Preparation Introduced in Recommended Criteria and Approval Process for Undergraduate International Exchange Agreements  Alignment with the University’s Strategy, Goal 1  Agreed criteria on the potential partner  Preparation: guidance  Set out the role of the Office for Global Engagement  Process  Timeline  Role of the department  Student expectations  Completion of a Proposal Form: numbers, language, quality assurance, risk status, review, mark transfer, credit transfer arrangements, departmental approval.  Approval through a committee of the Academic Quality and Standards Committee, chaired by a Prov-VC Exchange agreement

Student Briefings Introduction to Study Abroad: 4 Sessions in November February: Compulsory briefings Insurance Welfare Support at the Partner Financial etc Contact information Study Abroad website Moodle: Under development

Emergency Response Guidelines Contact details for key members of staff Clear understanding of chain of action Clarity on each role Practical: Remote online access to databases for example SITS Ability to locate data effectively – vital! Hard copies kept in an Emergency contact file Scenario training with staff to ensure clear understanding of the emergency response required Ongoing scenario training with the University’s Institutional Risk Manager Review of procedures for effectiveness on a regular basis.

Emergency Procedures Head of Study Abroad First point of contact Information provided to Director, OfGE Action taken I Director, OfGE may escalate to AR If Director not available, copy in the AR Potential Alert to Deputy Registrar and Risk Team AR action Study Abroad Manager Second point of contact (cc on s) Student Global Experience Assistant Director Global Partnerships Assistant Director

Responsibility Is the first point of contact and will coordinate the incident Head of Study Abroad Copied into s Study Abroad Manager To be contacted with the action taken For example: notification of the s sent, if relevant: telephone call follow-up Director of OfGE The Director of OfGE may escalate an incident to the AR. In cases of terrirorism, natural disasters, etc, the AR will need confirmation of the action taken and will make a decision if any further action needs to take place. Academic Registrar If a message is required for the University's website, a template document is provided. Communication

Risk in Practice

Access to Essential Information

University Business Travel Insurance Insurance for all students and staff. Premium paid by the Office for Global Engagement. Not private medical insurance: medical emergencies There may be a requirement to take out separate insurance: Australia, USA, Turkey All information on the Study Abroad website. Students receive a Safety Abroad card to carry with them. But, still be prepared for telephone calls!

Study Abroad Scenarios for Discussion Student reports depression and unable to attend classes. Student reports they wish to immediately withdraw from an exchange Student reports an alleged sexual assault in their student accommodation Risk of terrorism, or terrorist attack in a country