Intelligent Call Management Solution for Kanchana Paati March 2 nd 2015 Confidential All rights reserved. No part of this work may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as may be permitted in writing by Talisman.

Background Intelligent Telephony Services (ITS) is a Value Added Telecom service (VAS) powered by the Talisman platform. The solution is designed, developed and deployed to satisfy the needs of Reliance Communication (RCom), India's largest private sector Information and Communications Company, with over 150 million subscribers. Confidential2

Objective In a discussion held with Reliance in February 2015, Kanchana Paati expressed the need for an intelligent call management solution which meets the following objectives: A single number for parents to call Works 24/7 Easy to deploy and manage Is Cost Effective This document presents the Reliance value proposition for Kanchana Paati. Confidential3

The solution workflow Confidential 4 Parents/Prospective Customers call the Kanchana Paati number powered by Reliance Call Managed by RT IN platform IVR Play/Code- based Auto matic Routing & Option Select Out of office hours exception handling Location 1 Location 2 Location N Corporate has access to real time Call Details Records on a portal

Call Routing Suggestions Code Based Routing Call routed to the nearest KP centre that is mapped to a PINCode. OR Detailed IVR based call treatment to locate and route call to the required centre Multiple phones at any particular centre may be called sequentially or in parallel. Prospects without any input will be routed to a “default” location specified by KP Calls coming outside office hours managed automatically Call data records on web portal. Confidential5

Thank you! 6Confidential