Interactive ways to engage citizens in governance and SAIs’ work

We are Stella and Kadri! We want to hear your experience and ideas about cool interactive solutions which can be used by SAIs! You can find our Hello!

Why to engage? EFFECTIVE ENGAGEMENT INCREASED KNOWLEDGE GREATER IMPACT

Knowledge citizens Positive impact for the country/society Positive impact for SAI

How to achieve it? INFORM: – Key element is communicating with citizens and raising their awareness about governance. – Information must be short and simple easy to access illustrative ENGAGE: – If we want to target young people, we have to use interactive online solutions.

What do we mean by “interactive”? – Web-based applications – Mobile apps – Social media – Submitting ideas – Giving feedback – Getting actually involved Exploring, sharing, communicating and actively participating.

SOME EXAMPLES From Estonia and other countries

INFORM

Ministry of Finance monthly budget reviews Simple Easy to read Understandable Illustrated budget reviews -> Illustrated audit reports

Progress overviews -> Audit findings’ overviews Estonian government releases progress overviews

Progress overviews -> Audit findings’ overviews Example from Latvia:

Progress overviews -> Audit findings’ overviews Example from Lithuania:

Progress overviews -> Audit findings’ overviews Example from Finland:

Progress overviews -> Audit findings’ overviews Example from Estonia: Auditeeritud valdkondAuditeeritud asutusKas tehingud on kajastatud raamatupidamise s korrektselt? Kas tehingute tegemisel on järgitud lisas 1 toodud õigusaktide põhimõtteid? Tulude kogumine (40,8 miljonit eurot) Muuseumite teenitavad tulud (peamiselt piletimüügitulu) Eesti Meremuuseum Eesti Kunstimuuseum Jah Toetuste saamine (4,49 miljonit eurot) Kodumaine toetus Eesti Rahva Muuseumi ehitamiseks Eesti Rahva MuuseumJah Toetuste andmine (112,8 miljonit eurot) Toetused valitsemisala sihtasutustele ning kultuuri- ja spordiprojektidele MinisteeriumJahEi, vt märkused p-s 9–11 Toetused avalik-õiguslikele juriidilistele isikutele (Eesti Rahvusringhääling, Eesti Rahvusraamatukogu, Rahvusooper Estonia) MinisteeriumJah Investeeringutoetused kultuuri- ja spordiobjektideleMinisteeriumJah Tegevuskulude tegemine (30,5 miljonit eurot) ja kohustuste võtmine TööjõukuludMinisteerium Eesti Meremuuseum Jah Majandamiskulud, sh hankedMinisteerium Kogu valitsemisala hanked JahEi, vt märkused p-s 2-12, 14– 27

Progress overviews -> Audit findings’ overviews Example from Estonia: Auditeeritud valdkondAuditeeritud asutusKas tehingud on kajastatud raamatupidamise s korrektselt? Kas tehingute tegemisel on järgitud lisas 1 toodud õigusaktide põhimõtteid? Tulude kogumine (40,8 miljonit eurot) Muuseumite teenitavad tulud (peamiselt piletimüügitulu) Eesti Meremuuseum Eesti Kunstimuuseum Jah Toetuste saamine (4,49 miljonit eurot) Kodumaine toetus Eesti Rahva Muuseumi ehitamiseks Eesti Rahva MuuseumJah Toetuste andmine (112,8 miljonit eurot) Toetused valitsemisala sihtasutustele ning kultuuri- ja spordiprojektidele MinisteeriumJahEi, vt märkused p-s 9–11 Toetused avalik-õiguslikele juriidilistele isikutele (Eesti Rahvusringhääling, Eesti Rahvusraamatukogu, Rahvusooper Estonia) MinisteeriumJah Investeeringutoetused kultuuri- ja spordiobjektideleMinisteeriumJah Tegevuskulude tegemine (30,5 miljonit eurot) ja kohustuste võtmine TööjõukuludMinisteerium Eesti Meremuuseum Jah Majandamiskulud, sh hankedMinisteerium Kogu valitsemisala hanked JahEi, vt märkused p-s 2-12, 14– 27

How can SAIs simplify complex findings? UK NAO guide about government departments

How can SAIs simplify complex findings? Netherlands Court of Audit train audit

ENGAGE

Explore the state budget

Make your own state budget

What are your taxes spent on?

Participatory budgeting -> Participatory audit Participatory budgeting (PB) – community members can decide how to spend part of a public budget.

Participatory budgeting -> Participatory audit Example from Estonia – Tartu city Information day -> Gathering ideas -> Discussions -> Introducing ideas -> Voting -> Implementing

24 ideas voters Voting results

Participatory budgeting -> Participatory audit Participatory audit – engaging citizens in the audit process – People can submit new audit ideas – People can vote between various audit ideas RankVoteAudit titleAudit description #1Actions of the state in ensuring children’s health Does the state have an overview of children’s health? Are health care services available to all children? #2XUsability of public e-services Are the information systems working and do people use them? Do the information systems create added value? #3Supervision of dangerous buildings in municipalities, towns and cities The audit will assess whether local authorities perform the obligations assigned to them by law and supervise buildings in such a manner that they are safe for the society.

Participatory budgeting -> Participatory Audit People can get even more involved: – Surveys – Crowdsourcing Example from the Netherlands: Collecting audit material from school children, parents and teachers.

Hotline for tips and complaints How can we make it actually work?

Getting feedback Example from UK NAO:

Summary How to INFORM? Illustrated audit reports Audit findings’ overviews Simplify complex findings – visualise How to ENGAGE? Participatory audit – generating ideas, getting actually involved Tips and complaints Feedback

Aitäh! Thank you!

Summary MethodProsConsRanking