Expedia, Inc. Dilyara Maganya Bloomiya Kurian

Intro  “largest travel company in the world with an extensive portfolio featuring some of the world’s leading online travel brands. Collectively, these brands cover virtually every aspect of researching, planning and booking travel”

Intro Online Expedia.com Hotels.com Hotwire.com trivago Egencia Venere Expedia Local Expert Classic Vacations Expedia Cruise Ship Centers eLong Phone Browse Online- Call In CEO : “…Part of the ecosystem we are creating…” Mobile App Expedia Hotels #1 free hotel app for Android/ iPhone “Half of people who are booking- are booking for that night” CEO: Subsidiaries: htm

Official Mission Official Mission “Expedia.com® is the world’s leading online travel provider, helping millions of travelers per month easily plan and book travel. Expedia.com aims to provide personalized service, the latest technology and the widest selection of vacation packages, flights, hotels, rental cars…” “revolutionize travel through the power of technology”

Inside Perspective Director of Analytics & Operations, Transaction Services: “The goal of the organization is to make money. The strategic objective is to operate the largest travel marketplace on the planet.” Manager of Technology Operations: “Very high value placed on information and analytics as a way to drive technology innovation, increase customer base, satisfaction and retention, and to increase market share and revenue. Internally in IT we value information for service monitoring/analytics, and also via IT metrics to drive continuous service improvements in our IT Service Management Functions: Incident /Change /Problem /Release Management

IT Infrastructure - Software User Desktops – Windows, Linux, OS X Applications – Windows, Linux Operating System Microsoft Operations Manager (MOM), Splunk, Netcool, SiteScope, AppDynamic, Caplan Monitoring Bladelogic, Control M, Wansync, Eclipse, IntelliJ, Internal or built-in Tools/ Scripts Deployment SharePoint, Confluence, SITR, IIS/ Tomcat Web pages Collaboration Attlasian Jira, MS TFS, Jentkins Software Product Lifecycle Active Directory, DFS, DNS, IP Services, June VPN, MS Exchange, MS Lync, Ichat Others

IT Infrastructure - Hardware Dell Workstations Dell/Lenovo/Apple Laptops Desktop HP Server Database HP/Dell Servers Application Cisco Switches Network IBM SAN Clusters Other Storage

Applications Third Party Services Infrastructure Home-built applications - Open source technologies (Tomcat, java, MongoDB, Cassandra, SpringSource) CRM – Salesforce.com Online Businesses Data bases Wind ows SQL Server 2008 Enterprise Oracle DB2 – DW for financial and analytics RDBMS/ SQL like servers Cassandra, Solr, MongoDB, Handoop No-SQL type storage solutions

Provide updates to patch bugs and security issues Third Parties Follows up with third parties Reviews guidelines Admin Team Provide information on what needs to be updated and when PCI Guidelines IT Development and Maintenance For Business Applications

Business Dept. Define and Provide Requirements Product Teams Program Managers, Developers and Testers Develop/ Update, Test and finalize code for release Operations/ Release Teams Review deployment details Review configuration settings Support documentation Monitoring/ alert set-up

Security   “Uses many network segments to provide physical separation of resources   Firewall services to provide network separation   Active Directory to provide access and authentication to its domain resources   VPN with single and multiple factor authentications to access network resources from outside the company   Uses Third Party and Industry guidance to know when and what products to update   Requires yearly security training for all its employees   Setups many monitoring tools to audit its resources   Uses technologies like https, SSL and crypto services to encrypt communication between its application in all its stages (during transmutation and also at rest (storage))   A security team is in charge of providing engineering guidance on new projects, conducts regular audits and provides training to the organization”

E-Business  E-Business is the core of Exedia.com and Expedia, Inc.  Data and technology driven  Customer focus: easy- fast-convenient  Uses social media and online marketing

IT Company Structure CEO: Dara Khosrowshahi Chief Technology Officer: Edmond Mesorbian Platform Teams Infrastructure Teams Data Warehouse Teams Product Teams Operation Teams Network Operation Team Database Team

Evaluation Lags behind technology trend Lags behind technology trend Lack Inter-departmental Collaboration Lack Inter-departmental Collaboration No KM system No KM system More Microsoft products More Microsoft products

Recommendation Develop latest IT skills within the organization or outsource IT research and development to specialized vendors Develop latest IT skills within the organization or outsource IT research and development to specialized vendors Develop an interdepartmental knowledge sharing system Develop an interdepartmental knowledge sharing system

Sources  avel-news/just-tap-and-go- expedia-introduces-expedia- hotels-ipad-and-android-tablets avel-news/just-tap-and-go- expedia-introduces-expedia- hotels-ipad-and-android-tablets avel-news/just-tap-and-go- expedia-introduces-expedia- hotels-ipad-and-android-tablets- 175  out-expediacom out-expediacom out-expediacom-180  dia,_Inc. dia,_Inc dia,_Inc   Daniel Gonzalez, Sr Application Engineer, Expedia Inc.   Jeffrey Kelly, Director of Analytics & Operations, Transaction Services, Expedia, Inc.   Leong Lim, Manager of Technology Operations, Expedia, Inc.