Chapter 14: In the Field

14-2 National CPS Certification Training - April 2007 (R1010) Activity 1A: Installation Class Activity What are the SAFEST locations in THIS vehicle for ALL of these occupants? Occupants: Driver Parent # 2 2 months old, 11lbs 3 years old, 30lbs 7 years old, 64lbs DRIVER Lap/shoulder Lap Only Air Bag & Lap/shoulder

14-3 National CPS Certification Training - April 2007 (R1010) What are the SAFEST locations in THIS vehicle for ALL of these occupants? Occupants: Driver Parent # 2 7 months old, 24 lbs. 2 years old, 27 lbs. 4 years old, 41 lbs. 12 years old, 85 lbs. DRIVER Air Bag & L/S Lap/shoulder Lap Only Air Bag & Lap belt Air Bag & Lap/shoulder Activity 1B: Installation Class Activity

14-4 National CPS Certification Training - April 2007 (R1010) Working With Families What are caregivers really asking? Remember that learning and communication styles may vary among caregivers! ▪Define words ▪Use words caregivers will understand ▪Include the child/family whenever you can ▪Understand how the parent must feel

14-5 National CPS Certification Training - April 2007 (R1010) Communication Skills Remember, your job is to educate, not install Speak slowly, clearly, and take your time Be positive and encouraging Practice installation with the caregiver Have caregivers explain what they are doing and why as they install the seat Remember that the caregiver should be a full partner from beginning to end

14-6 National CPS Certification Training - April 2007 (R1010) Communication Skills Be comfortable saying: “I don’t know the answer, but I’ll find out…” “I can’t tell you a safe way to do that…”

14-7 National CPS Certification Training - April 2007 (R1010) Activity 2: Putting It All Together – Learn. Practice. Explain. How does Abbey respond in a positive manner to the caregiver? What examples of best practices does she provide? How would you describe her style of communication and body language? Play Video Courtesy Lawrence Memorial Hospital

14-8 National CPS Certification Training - April 2007 (R1010) Planning a Checkup Event What is a “safe zone”? Planning is essential Remember: the safety of ALL participants is a top priority. Take your time Document, document, document! Courtesy of Safe Kids Worldwide

14-9 National CPS Certification Training - April 2007 (R1010) Activity 3: Design a Safe Checkup Event After the instructor provides information about the course checkup event location and parking area, use the grid to design a safe traffic flow and checkup area. A blank copy is provided in the appendix for designing planning future events.

14-10 National CPS Certification Training - April 2007 (R1010) Working Together: Tech and Caregiver Check up events In-store education at point of CR purchase Answering questions (phone/ ) Promoting proper CR use every day, every ride.