THE ERA OF LIVING SERVICES Athens, 25 November 2015.

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Presentation transcript:

THE ERA OF LIVING SERVICES Athens, 25 November 2015

LIVING SERVICES ARE THE RESULT OF TWO FORCES

THE DIGITISATION OF EVERYTHING + LIQUID EXPECTATIONS

1990s WEB & INTERNET 2000 MOBILITY v 2010s LIVING SERVICES WE’VE COME A LONG WAY

HOW WILL LIVING SERVICES CHANGE OUR LIVES? Automation of low maintenance decisions and actions Long term learning from what we do Powered by data and analytics Collected from sensor rich objects and interactions via everyday services Think about environments not industries

OUR HOMES OUR BODIES OUR FAMILIES OUR EDUCATION OUR WORK OUR TRANSPORT OUR FINANCES OUR SHOPPING

WHY NOW? WHERE WILL WE EXPERIENCE THEM? Growth of connected devices Sensors Network connectivity The cloud Big Data Evolution of UI Consumer expectations

The success metric is delight Differentiation is in execution The destination is living services IN AN ERA OF LIQUID CUSTOMER EXPECTATIONS, THE BATTLEGROUND IS EXPERIENCE 8

THANK YOU