Steering Committee Structure Six Sigma Steering Committee: Who…Client Sr. Leaders, HR & Fin. Champions, BU Presidents, SSA Senior Leaders Why… Communications Goal Setting & Strategic Alignment Organizational/Personnel Issues Project review, approval, monitoring & sign-off High Level Program Review (progress) Policies (R&R, rules of engagement, etc.) Reward & Recognition Major project reviews (>$10M) When…Monthly Six Sigma Steering Committee HR Champion Finance Champion BU/Function Lead BU/Function Lead BU/Function Lead BU/Function Lead Hierarchy Actual # of BU steering committees will be driven by demand / needs SSA (initially) Steering Committee Ensures Alignment, Drives Results

Meets Monthly, after books closed Steering Committee Operations Report to Sr. Mgt. Performance Projects HR Six Sigma Steering Committee Meets Monthly, after books closed BU Champ. BB/MBB Project Reviews (Proposed & Tollgate) Nominations Certifications R&R Placement Issues Communications Human Resource Deployment Champ & BU Reps. Program to date summary Current Month performance YTD & FY Forecast Pipeline review Highlight Projects Program Performance Finance Champion BB/MBB Benefits Change Request

Project Reviews Prior to meeting: Project Champions manage pipeline of project ideas/charters, identify, define, prioritize & draft project charters to present to SC. Charters submitted (e-Mail or database) to Deployment Champion (or designee – often an assistant) Deployment Champion accumulates & summarizes projects for SC review, distributes report 2 days prior to meeting so SC members can pre-read Steering Committee representative presents and discusses project from their area with Steering Committee Steering Committee votes on proposed projects (including amendments) Input form all Client & SSA have final votes Requires both, Client & SSA approval to proceed Project status (result of vote) recorded in project database Comments/notes/votes & actions should be recorded and distributed as part of meeting minutes Need note taker at meeting (often admin. Assistant)

Define Phase Requires “Sanity Check” To Invest Black Belt’s Time High Level Process Charters Collected, Summarized, e-Mailed to Steering Committee Members Approve Project As-Is (Approved) Finance Champion (Note: Jim Anderson Doing this until individual in place) OK to proceed as is Approve Project With Clarification (Approved) Steering Committee Members Pre-Read Project Charters, Note Questions OK to proceed, requires clarification, re-wording, often scope-related. Project Champion to follow-up & insure changes are made. Does not need to come back to SC before giving to BB. Before Steering Committee Meeting Hold Project for re-work, re-submission (Not Approved) Project requires re-work before it can be approved. Not clear, not strategically aligned, does not have acceptable financial benefits Steering Committee Meeting Structured Review Cancel Project (Not Approved) Does not make sense to proceed with this project. Redundant with another initiative, change in business condition reduces value of project. Communicate Outcome To Project Champions Define Phase Requires “Sanity Check” To Invest Black Belt’s Time

Steering Committee Review - Documents Project Charter Summary The Project Charter Summary document is an Excel file containing key data elements from individual Project Charters. The Summary document is designed specifically for use in Steering Committee meetings. Key data elements contained in the Summary document include: Problem Statement, Project Objective, Project Champion name BB Name, Etc. Each project is represented as a single line in the Summary document. Individual Project Charters (Excel files) are also available in a Zip file for Steering Committee use as more detail is required. Individual Project Charters

Project Charter Pre-Read Process Read and check each project for reasonableness as follows: Project Charter Summary Problem Statement – describes the business problem, identifies performance “gap”, aligned with business objectives, linked to Voice Of the Customer (VOC) Project Objective – defines scope and timing, specific, measurable, contains information about project timing, does not include solution to problem Project Benefit - Briefly Describes the expected project benefits. Includes relevant calculations and explanations. At least $250K in OI improvement. Project Metric – Indicates the primary metric(s) used to characterize project success, should be easily measured. Defect Definition – Should describe the condition of the process output that is unsatisfactory. Should be specific to the problem described in the Problem Statement. Individual Project Charters Note Questions To Address In Steering Committee Meeting

Steering Committee Meeting – Project Review Process Deployment Champion and Executive Consultant lead Steering Committee through brief discussion on each project Steering Committee members raise any questions they had from Pre-Read Cross-Functional issues/questions raised Residual questions noted Questions/issues recorded by project Steering Committee votes on project approval: Approved as is Approved with clarification Project held Project cancelled Deployment Champion communicates project approval status & questions back to Project Champions

Steering Committee Topics People status (DEARS reports about training & BB) Project status (schedule & financial dimensions) … focus on the ones requiring attention. MBB projects Pipeline – needs, current status Other deployment issues (Champions, timing of Activities, etc.)