FAME Toolkit – introducing the Generic Framework, how multi-agency working can be achieved Rob Wilson Principal Research Associate Newcastle University and Roger Vaughan Senior Research Associate Newcastle University

Centre for Social and Business Informatics University of Newcastle upon Tyne

Life in the public sector… “Information sharing systems in disarray over funding and guidance” Electronic social care record deadline missed Mental Health Bill to come Children Bill to come Children’s Trusts – what are they? Don’t Panic!

This is the challenge of the generic framework Policy and legislation will keep coming Many initiatives need the same kind of approach to information systems e.g. SAP, ISA, ICS etc Building a new ICT application for each new initiative is unsustainable.

What does the Generic Framework do? The Generic Framework defines a web based infrastructure within which individual initiatives can be delivered This stops ‘new silos’ being created by ICT that won’t easily communicate It includes partnership, governance practice and ICT

Two facets of the same whole: multi agency practice and ICT Not either/or but both!

FAME is: A framework within which you can fit what you are doing to draw on the commonality of solutions. It is not an alternative to what is going on. It is a way of thinking about available web technologies in these terms so that they can be harnessed to multi agency working.

High Level ScopingStatement& Business Case Legal Powers andResponsibilities Governance InformationSharing IdentityManagement Infrastructure Messaging Events & Transactions Sustainability Federation The 9 pieces of the Generic Framework

Multi agency working Multi agency working entails information sharing Based on partnership working: –Existing partnerships –New partnerships –Formal agreements between agencies Local information sharing Federated information sharing

Scoping the business of multi agency environments Understanding: The range of services to be coordinated or integrated and how this will be done. The information hub that will be needed. The processes of federation to be undertaken.

Drivers, participation and outcomes What are the sources of change – government modernisation, practice…? How have service users been involved in influencing the change? How do service managers shape the change? What are the intended outcomes for service users?

FAME Generic Framework focus Improving the outcomes for service users through multi agency working. Improving the effectiveness of joint working.

Health Visitor Social Worker Housing Officer Voluntary Worker Youth Offending Team Worker ASBAT Worker Connexions Worker Doctor A&E CAMHs worker GP Educational Psychologist PRU SENCO Teacher School Nurse

Hub need to talk to other hubs

Service users relationships change People move out of an area People change their GPs People change their address Families break up Children change schools New services and policies are devised New agencies engage with people New people move into the area

National Federation

Where are we now? What is the situation in each partner agency? The FAME Readiness Self Diagnosis Tool Evaluation, learning and action planning

The meaning of readiness There are no ‘green field sites’ Wide variation in ‘where we are now’ Different aspirations Different understandings of ‘possible’ and ‘desirable’ Differences of available ‘technology’ and current ‘practice’

Readiness self diagnosis strategising resourcing learning evaluating Readiness self diagnosis Generic framework Competencies Scoping Business cases Partnership commitments

Leadership External stakeholder results Achieving user outcomes? People Processes Policy and Strategy Partnership and resources Internal partnership results: Working effectively Drivers for Partnership Success ResultsDrivers for Learning and Development

Scaling progress On a scale of 1 -4 what does 4 mean to your partnership for each building block? Can you rate where you are? – evidence? At different levels (service users, service delivery, corporate commissioning)?

Business Case development What are the (non)-quantifiable costs and benefits, public value? How do we value infrastructure? What is the phasing/stage gate process? Using a ‘theory of change’ approach to evaluation to demonstrate benefits.

Sustainability What do we have to do now to ensure sustainability? How will we mainstream projects? How will we use intermediate outcomes to show short term improvements? How can we make sure that innovation is ongoing? How are we going to continuously develop people and practice?

To Learn More… Come to the Generic Framework Stand Afternoon Morning