1 Stevie Award Nomination – “Innovation in Customer Service” Informatica

2 Application Database Global Lab Architecture OS iServers (Server On-Demand) Hardware On-Demand SpotLight Storage On-Demand Automation & Self-Service Enterprise Monitoring Support Tools Customer Support Engineers Virtualization

3 On-demand server installs (iServers) “Faster repro in few clicks & few minutes” Input product version, bit mode, Database and OS information to complete environment setup in 5 minutes using On-Demand server wizard

4 Virtualized sandbox environment “Self-service & template based environment setup” Self service interface where Engineers can instantiate virtual servers with any of the pre-built templates in seconds

5 SpotLight “One stop application for all lab resources” Demo OS Space Usage Engineer’s memory usage Product installs in home dir Engineer’s process in lab environment

6 Customer Experience with Proactive Support (Support Console)

7 DevQAStageProd RT MonitorSupport ToolsAgentlessRules EngineCSM CollectorsError CheckProactive Alerts ATLASKBCSM Firewall HTTPS Exceptions Logs Proactive SRs Infa Rules Tools Product Alerts Informatica Support Console Monitor Capture Diagnose ISC Customer

8 Support Console “Proactive Real-Time Monitoring” Servers monitored by Support Console Real-Time monitored data on selected host CPU Utilization Memory Disk Space

9 Support Console “Integrated troubleshooting tools and Knowledge management” Execute packaged tools on selected host Output of tool can be sent to support instantly KB Links to recent errors found in logs

10 “Health check reports based on environment information collected” Complete Environment Information Best practices and Health check recommendations generated by INFA

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