Managing Conflict Presenters: Fangqin Li, Hind, and Todd Smith 03/10/08.

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Presentation transcript:

Managing Conflict Presenters: Fangqin Li, Hind, and Todd Smith 03/10/08

As a manage, what rules you need to know?  No blames  Disagreement is not always a bad thing  Don’t take anything personally  Solve problems as soon as possible  Don’t wait  Be observant and aware of the problems on the team

Ways to be a good manager with those people who have problems with you  Face to face meeting  The phone   Active listening  Open communication

Learn to recognize conflict  Avoidance  Negative body language  Strong public statement  Personality changes  Constant disagreement  Increasing demonstrations of disrespect  Insensitivity to others

Approaches to resolve it  Collaboration technique  Informal, constructive dialogue and problem-solving techniques

Diffuse situations before they become conflicts  Self-directed initiative  Open door policy

Leadership and Communication Style  Analytical  Driver  Amiable  Expressive

Style Strengths (positive aspects)  Analytical  Driver  Amiable  Expressive

Style Challenges (Weakness)  Analytical  Driver  Amiable  Expressive