Strategic Plan Update Amador Tuolumne Community Action Agency

New 3 year goals 6 goals in different strategic areas with achievable outcomes by program and by agency. Reflect both Strategic Plan guiding document and Program Specific Goals Reflect issues raised in Staff and Community Surveys “Easy” document, functional, strategic.

6 Goals for the Next 3 Years (Paper copy is more detailed) 1. Strengthen staff & volunteer systems of support. 2. Increase automation and electronic media sharing ( + efficiencies) 3. Enhance systems for safety, emergencies, disaster preparedness. 4. Enhance social media presence and community outreach. 5. Secure resources for facilities, equipment, vehicles. 6. Resource development / best practices to sustain and enhance programs.

Strategic Plan Key Elements Strategic Plan addresses 4 goals: 1. Provide responsive and sustainable community services. 2. Sustain organizational effectiveness. 3. Communicate and advocate for the needs of community residents. 4. Support strategic decision making through planning, implementation, evaluation and resource prioritization. Within each goal, there are a number of strategies and objectives

Update for next 3 years SP reviewed in 2015, found to still be a good guiding document. New strategy: Programs develop and track own goals (specific to clients, funders). CAP team develops agency-wide goals. This year, a staff survey and a community survey were also done to gain information.

Community Survey – March Respondents; 14 self identified From Amador: ◦ Amador County Sherriff – Jail ◦ Amador County Behavioral Health ◦ Sierra Wind Wellness and Recovery ◦ St. Vincent de Paul ◦ Amador County Social Services ◦ Sierra Hope From Tuolumne ◦ CNVC ◦ Jamestown Family Resource Center ◦ Tuolumne Co. Welfare Services ◦ Schneider Learning Services ◦ Tuolumne Co. Housing Division From Calaveras ◦ Calaveras Co. Behavioral Health ◦ Calaveras Co. Health and Human Services

Community Survey Respondents Respondents chose 11 ATCAA programs as those they “worked the most with;” the most frequent were Housing Resources, Food Bank, Early Childhood Services, and Amador Family Resource Services. 81% of the respondents reported that they worked with ATCAA programs either frequently or often.

Community Responses 90% of respondents reported that they found ATCAA staff to be “always” or “usually” responsive to client’s needs and helpful to linking them to available services (other 10% reported occasionally) 88% reported that they found ATCAA staff to be “always” or “usually” responsive and willing to collaborate. (other 12% reported occasionally)

Community Respondents provided suggestions on improving partnerships Most: electronic updates on current ATCAA programs, funding status, eligibility, and resource availability. Some: more face to face meetings with partners to present, brainstorm. Some: increase classes/services at partner sites.

Some representative comments Sonora ATCAA is a pleasure to work with. They are very responsive, share info, and collaborate with us. (from CNVC) P. Porto is great (Amador, unknown) Staff is not always well versed in other ATCAA programs (Amador, unknown) St. Vincent de Paul has a hotline for people in need - refer to ATCAA weekly.

Staff Survey – April statements of organizational strength, linked to SP. ( Ex: “The facilities I work in are safe and in good repair”) Same statements as in responses: 30 Amador, 44 Tuolumne Response Selections: ◦ Agree (strongly, generally or slightly); ◦ Disagree (strongly, generally or slightly) ◦ Not applicable / Don’t know ◦ Comments

83% of staff had strong or general agreement with statements of organizational capacity. In general, responses were very similar this year as they were 3 years ago.

Responses by Goals

5 Highest level of agreement (90- 94%) ATCAA makes services available to people from different cultures, with different languages, ages and genders. If I need to find ATCAA policies and procedures, I know who to ask, or where to look for them. ATCAA pays attention to meeting the quality standards and the service requirements set by funders. I am aware of the many different services that ATCAA provides. ATCAA advocates for the needs of residents who face economic or other hardships.

5 Lowest level of agreement (63%- 75%) New ATCAA employees receive job-based orientation in a timely fashion. I know where to go if I have a conflict. Performance evaluations are conducted regularly and provide me with useful information to support me in doing my job. ATCAA is effective at recruiting, utilizing and acknowledging volunteers. I feel that conflicts at ATCAA are resolved constructively. (This question had a relatively high number (11/74) of non-responders)

Areas of Improvement since (10% or more increase in agreement) ATCAA vehicles and other special equipment (such as kitchen equipment) are maintained and used properly and replaced when necessary. (75% to 85%) ATCAA tries to reduce transportation barriers for clients. (67% to 81%) The community is aware of ATCAA services. (67% to 77%)

Areas of Decrease (10% or more decrease in agreement.) I know where to go for help if I have a conflict (87%-73%) I understand that the agency must provide mandated training and I feel that it is provided in an effective and timely manner. (87% - 77%)

Staff comments 28 staff made one or more comment in addition to ranking (47% of Amador respondents and 32% of Tuolumne, comments were both + and -) Most common: ◦ Performance Evaluations ◦ The need for more bilingual resources ◦ Reduction of transportation barriers for clients ◦ Training issues Program Directors have reviewed all comments

How can ATCAA improve? Improve website Communication (staff)/promote good morale More professional growth opportunities Train new hires in a uniform fashion “Fight for ATCAA”

What ATCAA does well: (Amador) ATCAA is a great place to work and I am 100% committed to its success. I am so proud to work here. ATCAA is a reliable organization for either providing services or helping the public find services, both in and out of Amador County. ATCAA has not portrayed any discrimination nor shown any preference to certain clients. Most people feel at ease knowing that they are treated with respect and concern.

What ATCAA does well: (Tuolumne) ATCAA obviously seeks to serve as many people in need in the community. The need outweighs the resources which makes meeting those needs a challenge. I believe ATCAA takes on this challenge well. When we are able to help clients then the outcome is worth the time we put into our jobs. When we are unable, then clients, on these days, are very angry. Always tries to have the pulse of the community on their radar and respond as appropriate.