Keeping Your Head… …Above Water

Thursday, August 25, 2005

Alert Line Sticker Emergency Hotline

Emergency Website Thursday, August 25

Friday, August 26, 3 a.m. Hurricane Katrina weakens to T.S. Katrina following landfall

Friday, August 26, 9 p.m.

Saturday, August 27, 10 a.m. “In response to Hurricane Katrina's shift to the west, Tulane University will close as of 5 p.m. today, August 27. Classes will resume on Thursday, September 1. Tulane employees should report to work on Wednesday, August 31…..”

Saturday, August 27, 1 p.m. New Student Convocation

Sunday, August 27, 2 a.m. Tulane Evacuees at Jackson State

Tuesday, August 30

What Happened All students safely evacuated The President, our Chief Financial Officer and senior communications officer were on campus and the rest of senior team was scattered with no communication and no office 6,500 displaced faculty and staff and 13,000 students and 520 displaced medical residents University closure for the Fall Semester Hospital closures

What Happened City closure until October, 2005 and reopened with only fundamental services Animals and perishable biological materials in flooded buildings Extensive damage to university facilities Extensive research losses Personal losses of responders

Key Elements of the University Response and Recovery Presidential leadership and innovation Communication with students, faculty and staff by the web Senior leadership team sets up office at the Tulane University School of Business in Houston, Texas The Higher Education Community comes to the rescue. Tulane students enroll in 600+ universities

Key Elements of the University Response and Recovery Employee registration--93% registered online within two weeks University continues to pay full-time employees from August 2005 through December 2005 The University call center logged 12,600 calls from September 14, 2005 through January 13, 2006.

Disaster Recovery and Continuity Operations for the Legal Staff Education: academic credit for students enrolled at other universities around the country, financial aid and tuition payments, and recruitment strategies for faculty and students Employment: layoffs, retention plans, payroll, worker’s compensation, employee benefits, FLSA - overtime, vacation, sick leave, FMLA, ADA, OSHA, Warn Act Litigation: court filings deferred

Disaster Recovery and Continuity Operations for the Legal Staff Research: interruption of research, extension of existing grants, waiver of programmatic and financial reporting obligations, permission to submit delayed grant applications, indirect cost recovery, re- establishing an institutional review board and on- going human subjects clinical trials, institutional animal care and use committee and on-going animal studies, contact with Office of Human Subjects Protection, FDA, Office of Laboratory Animal Welfare, NIH, NSF

Disaster Recovery and Continuity Operations for the Legal Staff Healthcare providers: displaced employed physicians providing services in other states, medical records, liability coverage Medical Residents: placed in residency programs at other institutions, CMS reimbursement, accreditation and match

Disaster Recovery and Continuity Operations for the Legal Staff Federal Emergency Management Administration: project worksheets and documentation required for FEMA recoveries Insurance: analysis of insurance policies with respect to coverage, forensic accountants for documentation and valuation of damages

Disaster Recovery and Continuity Operations for the Legal Staff Bonds: review bond covenants, disclosure statements, make payments as scheduled, limits for debt and post- disaster borrowing, and potential impact on bond ratings Contracts with vendors and on-going capital projects: review vendor, architect, construction contracts for termination or force majeure clauses

Disaster Recovery and Continuity Operations for the Legal Staff To achieve financial stability, the University implemented a sweeping reorganization including the eliminating educational programs, consolidation of schools and termination of faculty. Legal issues: employment claims, teach out programs, accreditation, endowment reviews, and athletic program reductions

Disaster Recovery and Continuity Operations for the Legal Staff Campus rebuilt by January 2006 reopening Rented a cruise ship to house faculty, staff and students Chartered a K-12 school near the Tulane campus

Campus Information Sessions

Students Retrieve Their Stuff

Encouraging Returns 10,000+ students back for Spring ‘06 87% of the full-time students returned 85% of the freshman class returned 3,700 faculty and staff back at work

Lesson Learned Better integrated with city emergency services ---Use of Tulane for housing first responders ---Re-entry for essential personnel at earliest possible date ---Senior leadership added to city communications network

Lessons Learned Campus technology and communications ---added text messaging service ---moved back-up servers to Philadelphia ---communications personnel all have broadband cards and internet phone accounts

Lessons Learned Take matters into your own hands and don’t hesitate to make the hard decisions Provide immediate and decisive legal advice Stay laser-focused on survival, recovery and renewal and never lose sight of the future