© Copyright 2013 Signify Enterprise.com. All rights reserved Executive Summary March 2015

© Copyright 2013 Signify Enterprise.com. All rights reserved Introduction Signify was founded in 2012 as an aid for organizations that are looking for sound advice and reliable delivery of their projects and ideas. Our team has a combined consulting and operational experience of 50 years. We assist several businesses get moving in the right direction. Our expertise in compliance, customer services, reorganisation and project management is extensive. Signify is in business to help your business succeed. Market Our services are designed based on specifics of the given industry whether is a start-up or an established corporation. We are focusing on small to medium companies that have reached stability and ready to move to the next level, aiming to achieve better operational model, looking at running multiple projects or encourage their employees to perform better. If you are interested in a second opinion and willing to take the next steps we are here.

© Copyright 2013 Signify Enterprise.com. All rights reserved Competitive Position We occupy a space that has been traditionally under-serviced. Values As a company and as individuals we passionately believe in integrity, customer focus and personal excellence. We are committed to the highest standards of delivery our clients and partners. By listening, observing and learning we provide the best practical and realistic advice. Signify recognize that all businesses should have access to customised solutions in order to become more successful. Mission Contribution to the growth of our clients we work with. Provision of tailor-made practical recommendations and solutions. The needs and concerns of our clients are our priority. Signify is enthusiastic about creating value and make a difference.

© Copyright 2013 Signify Enterprise.com. All rights reserved Legal and Compliance consultancy services  Development and implementation of compliance programs  Implementation of Ethics and Code of Conduct programs  Preparation and review of Compliance policies  Training and Annual Compliance Staff Certification  Compliance Risk assessment and audit  Risk management framework – implementation and assessment, pre/post audit support  Company registration assistance  Litigation management  Company secretarial support

© Copyright 2013 Signify Enterprise.com. All rights reserved Organisation and Human Resources services  Organization effectiveness assessment  Compensation and Benefits set-up  Annual planning and Budgeting  ‘Elevator speech’- a 10 point questionnaire  Workflow software design for employee related processes  HRO consulting

© Copyright 2013 Signify Enterprise.com. All rights reserved Reward Strategy Design Total Rewards are the combination of all the financial and non- financial components -  Base Salary  Short Term Cash Incentives  Long Term Cash Incentives  Long Term Non- Cash Incentives  Benefits  Recognition  Career Progression  Learning and Development  Work Place Environment/ Culture  Work/Life Balance We use them to create the total reward strategy on how to attract, retain, motivate and reward employees of the organisation.

© Copyright 2013 Signify Enterprise.com. All rights reserved Project Management  General PMO advice  Project planning  Project execution – onsite and offsite  Documentation and signoff checklist  Communication externally and internally  Change management with suppliers and within the organisation

© Copyright 2013 Signify Enterprise.com. All rights reserved Customer Care  How to convert your contact centre to a sales engine  How to leverage your existing customer base and promote organic growth  Incentive schemes to maximize CUS (Cross-sell and Up-sell)  Customer satisfaction and NPS surveys  Bring your customer communication strategy to the next level to keep up or be more competitive (Social Media)  Customer Experience mapping and re-design  Call and process flow assessment, optimization and re- engineering  Effective customer retention techniques  Service levels to drive cost reduction

© Copyright 2013 Signify Enterprise.com. All rights reserved Corporate Training  Presentation skills  Customer service skills  Time management  Behavioural interviewing  Project management  Leadership bootcamp  Executive coaching

© Copyright 2013 Signify Enterprise.com. All rights reserved Contact Information