Training Order Status Link. Hold mouse pointer over Transactions Click Download Orders.

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Presentation transcript:

Training Order Status Link

Hold mouse pointer over Transactions Click Download Orders

Click the Orders Report Link

Access the details of an order by clicking on the PO #

Choose one of the three categories

1.Selecting “Received/Not Entered” will provide you options to choose from that will clarify the issue with the order. 2.Select a Status Title Option. 3.Enter estimated ship date when possible 4.Please submit a detailed comment

Notification From Mayline Status: Not Entered/See Comments OF/USA Dealer : OF/USA CORPORATE OFFICE Purchase Order # : TEST Order Date : Sent To : Sent To : MFG Comments: Other: test only per undrez lawrence of/usa corp. Estimated Ship Date: Notification from Manufacturer to Dealer

Order Status Comment From: OF/USA CORPORATE OFFICE Status: OF/USA Dealer : OF/USA CORPORATE OFFICE Manufacturer : Mayline Purchase Order # : TEST Order Date : Sent To : Sent To : Dealer Comments: This is also a test comment. Estimated Ship Date Notification from Dealer to Manufacturer

Use the Advanced Order Search Tool to find a specific order or group of orders

Click on the “Search By” drop down menu and choose an option

All comments & Status Changes are dated and time stamped They are archived below the comments field within the order

Benefits Reduces Time (can be used for cancellations & credit hold announcements) OFUSA CSRs will mediate a response after 24 hours The order placer is notified directly Order status can be changed All comments are archived Advanced Search function Should be used for orders that are pending Use as a form of acknowledging if you do not currently acknowledge orders