All EN Payments Call November 17, 2015 Ticket Program Manager Social Security’s Ticket to Work Program

Agenda Welcome & Announcements E-PAY Status SAM account Ticket Portal Tips and Tricks o Important Information Requests o How to check Diary Reason for Pending Payments Manual Payment Request Process Earnings Evidence Requirements Review Questions 2

Announcements Holiday Schedule: Offices closed: o Thursday - November 26 o Friday - December 25 o Friday - January 1 Some All Calls have been moved: o December All EN Payments Call – Tuesday December 15 o December All EN Call has been cancelled Inclement Weather o Ticket Program Manager follows the Federal Government Office of Personnel Management (OPM) guidelines. Closure status is posted at and TPM will send an . 3

E-PAY Status Processing began on 11/2/15. o Total claims paid: 7,538 o Total claims denied: 1,120 Processing by SSN instead of DUNS. Once completed, the next file is expected in late January REMINDER: If you have evidentiary evidence, you may submit your payment request through the Ticket Portal instead of waiting for the E-PAY process to run. 4

SYSTEM FOR AWARD MANAGEMENT (SAM) PROFILE SAM registrations must be renewed annually at ENs must review their account information periodically and report any profile changes immediately. Social Security/ US Treasury cannot make payments to an EN if the SAM profile is not active or banking information is not current. SSA will notify an EN if payments are held because its SAM registration has expired. It is the ENs responsibility to ensure that their SAM registration is current. 5

Ticket Portal Tips & Tricks 6

7 The Ticket Portal checks to see if there are sufficient earnings in SSA’s records each time a payment request is initiated. If there are sufficient earnings you do not need to provide evidence. Automatic check for earnings and new messages Ticket Portal Tips & Tricks #1 In this example, enough TWL earnings were found for the claim month. No further action is needed. Click Submit to create the request.

8 Ticket Portal Tips & Tricks #2 How to check Diary reason Pending Payments For Me

Pending Payments More Action Screen 9 Ticket Portal Tips & Tricks #2 How to check Diary reason

Manually submitting the Payment Request Form Fax: Address: P.O. Box 1433 Alexandria, VA Must include fully completed form with evidentiary evidence. 10

Earnings Evidence Requirements Review 11

Evidentiary Evidence Evidence Type o Pay stubs o Employer Prepared Earnings Statement signed by employer o The Work Number Report Must include: o Beginning and ending dates of the pay period o Pay date o Gross earnings for the claimed month o Year-to-date gross earnings o Withholdings 12

Submitting Earnings Evidence Must complete all fields marked with an asterisk (*) Limit of 25 earnings per request No need to enter earnings more than once 13

Review and Verify the earnings When you click on the ‘Submit’ button you are automatically creating a case in SSA’s system. A fax cover sheet is automatically generated to associate your earnings evidence with the payment request you created in the Ticket Portal. 14

Self-Employment Income & Certification Requests Certification payment requests were discontinued on 7/31/15. Self Employment Income (SEI) Form 1398 is no longer acceptable as earnings evidence. Form 1398 was removed from our website and should no longer be used. SEI will be considered during E-PAY processing only after the earnings have been verified. 15

Questions and Answers 16