THE SUSTAINABLE 21 ST CENTURY MUSEUM LEADER INTERCOM 2015, October 29, 2015 Marsha Semmel, Anne Ackerson, Joan Baldwin, David Young

Session Format What question do you have about leadership? What do you want to learn about today? Marsha: Context and skills for leadership at any level Anne & Joan: Leadership Matters—Focus & findings David: Leadership lessons at Cliveden, Philadelphia Questions/Discussion/Conclusion

The “VUCA” World

Some future forces, Johansen & Bernholz “Diasporas” – geographical, digital, identity and interest based The new social economy and digital civil society, alternative currencies Civil society – ‘new commons’, emergent self-governance forms Amplified organizations – perpetual beta systems, transliteracy Big unanswered questions: privacy, security, ownership, consent

LaPlacaCohen.com/culturetrack Today’s audiences are complicated and ever-changing: Overstimulated Hyper-connected Overcommitted Promiscuous Cynical Self-focused…. ….but CURIOUS

KnowledgeWorks 3.0: Emerging Learning Ecosystems

KnowledgeWorks: Forecast 4.0 Expanding learning ecosystem Increased emphasis on personalized learning New organizational relationships Accelerating pace of change Neuroscience, nanotech, robotics, artificial intelligence shifting purpose, promise, and methods of learning. Impact on: identity, work, meaningful engagement, societal/organizational infrastructure More than ever: Vibrant or Fragmented?

Johansen’s VUCA skills

Six Skills for Leadership at All Levels Strategic Agility Getting Personal Communication Data Fluency Rapid and Rigorous Prototyping Systems Leadership

Strategic Agility Continuous learning Flexibility Embracing change

Getting Personal Self-awareness Listening, patience, empathy Trusted relationships with colleagues Authentic relationships with audiences, community Customized experiences

Communication. Communication. Communication On-line & in person Deeds, as well as words Consistency, honesty Clarity “Crucial” conversations

Data Fluency “Meaningful” mission- related metrics Selection Benchmarking Evaluating, Analyzing Sharing Look for existing data sources

Rapid and Rigorous Prototyping Clear purpose/hypothesis Low-cost Engage new audiences Safe risk Tangible results Post-experiment reflection & response

Systems Leadership Part of larger cultural & learning system/community Collaborate to make a bigger difference From reactive problem- solving to co-creating the future Inside: foster integration and understanding (bust the silos!).

“Leaders don’t… “…create followers; they create more leaders.” Tom Peters

Thank you very much!

Leadership Matters Why did we write this book?

Leadership Matters Our Approach

Leadership Matters Two things to think about….

Leadership Matters Four fundamentals of successful 21st century museums

Leadership Matters Fundamental #1: Leadership Convergence

Leadership Matters Fundamental #2: Multi-dimensionality

Leadership Matters Fundamental #3: Agility

Leadership Matters Fundamental #4: In Tune/In Touch

Leadership Matters Here is the formula: Convergence + Multi-dimensionality + Agility + In Tune/In Touch

Leadership Matters Who leads these museums?

Leadership Matters Self-Aware.

Leadership Matters Authentic.

Leadership Matters Courageous.

Leadership Matters Visionary.

Our Questions for You Which of the 4 qualities resembles your leadership style? How might your experience be enhanced by using different qualities? Knowing what you know now, how would you refine your leadership style?

Leadership Matters Let’s Talk