CONFLICT RESPONSE STYLES DEFINITION: A PATTERN OF BEHAVIOR YOU USE IN A CONFLICT SITUATION A PERSON MAY USE ONE OR A COMBINATION OF THE STYLES.

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Presentation transcript:

CONFLICT RESPONSE STYLES DEFINITION: A PATTERN OF BEHAVIOR YOU USE IN A CONFLICT SITUATION A PERSON MAY USE ONE OR A COMBINATION OF THE STYLES

CONFLICT RESPONSE STYLES 1.CONFLICT AVOIDANCE: *YOU CHOOSE TO AVOID CONFLICTS *YOU DO NOT CHOOSE TO TELL OTHERS THAT YOU DISAGREE W/THEM *YOU ARE CONCERNED THAT OTHERS WILL NOT LIKE YOU IF YOU DISAGREE WITH THEM SO YOU DON’T CHALLENGE THEIR BEHAVIOR OR THEIR OPINIONS *PASSIVE COMMUNICATION

CONFLICT RESPONSE STYLES 2.CONFLICT CONFRONTATION: *YOU TEND TO SETTLE CONFLICTS IN A DEFIANT AND AGGRESSIVE WAY *WIN-LOSE MENTALITY AND YOU NEED TO WIN *YOUR SIDE IS THE ONLY SIDE *AGGRESSIVE COMMUNICATION

CONFLICT RESPONSE STYLES 3. CONFLICT RESOLUTION: *YOU USE CONFLICT RESOLUTION SKILLS; STEPS THAT ARE TAKEN TO SETTLE A DISAGREEMENT IN A POS., RESPONSIBLE WAY *YOU USE YOUR LISTENING SKILLS *YOU APPROACH IT AS WIN-WIN *YOU SHOW PROPER RESPECT