R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B Goal Setting Overview

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Purpose and objectives 2 The purpose of this deck is to provide you with the information to: Learn the importance of setting goals Identify the relationship between goals and competencies Learn how to set SMART goals Understand the importance of aligning goals Understand key timelines and responsibilities

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” What is Goal Setting? 3 Goals help identify what you need to do to achieve company, team, and individual results Goal setting is a process that defines where you want to go and the steps you will take to get there “ “

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Why do we set goals at HA? 4 Provides clear direction Defines what’s expected of you in your role Connects your work to broader department and company goals Aligns your work with the most important priorities for your team Prioritizes initiatives to prevent over-commitment of resources Tracks where you started and realign when things change Establishes accountability for your work and your role

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” 2016 Goal Setting Timeline NOTE: New employees will set their goals when they first join the company 5 Goal Form available in Halogen Employee enters goals Manager reviews goals Goal Discussion Manager Sign-Off Nov 30Due Dec 28 Due Jan 8 Due Jan 15

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” COMPETENCIES 6

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Competencies 7 Competencies are the measurable or observable knowledge, skills, abilities, and behaviors critical to successful job performance. When assessing your performance, your manager will look at both the WHAT (goals) and the HOW (competencies). High performers not only achieve their goals, but demonstrate the right behaviors to achieve their goals.

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Hawaiian Airlines’ 10 Competencies 8 Employees will select 3 to 5 competencies to focus on developing for the coming year Employees will document how they plan to develop the competency and monitor progress throughout the year

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” WRITING YOUR GOALS 9

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Employee Role 10 Define and enter your goals in Halogen (e.g. role specific goals) Review goals with your manager and discuss performance expectations (what you want to achieve and how you’ll achieve it) Understand the link and impact of your individual goals to your team, department, and the company Schedule regular meetings with your manager to review and discuss progress—make adjustments as needed Monitor your goals and track progress on accomplishments and opportunity areas

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Manager Role 11 Align with your leader on business priorities in order to provide direction and specific goals to your team Define and enter your goals in Halogen Share/“cascade” relevant goals to your team (“top down”) Gather input from your team on how to support team/department goals Coach your team to write goals that align to the team’s business priorities Meet with employees regularly to review and discuss progress (including monitoring progress during 1:1s) Make adjustments as needed

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Focus areas when writing your goals 12 Create SMART Goals SMART goals provide a clear roadmap on how to achieve your targets Ensure goals align to the business Goals should be manageable in number Too many goals are likely to have a negative impact on productivity and derail progress toward achieving any of them Address both business results and personal development Goals should be aligned to broader business and department priorities The goal-setting process establishes expectations between you and your manager Goals should be equally invested in achieving the desired results for both business results and personal development

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Writing SMART Goals 13 Actionable Time-Specific Clearly defines the expected outcome or deliverable Can be measured objectively to determine how much was achieved Challenging and doable Aligned & connected to business and/or career goals Sets realistic and explicit timeframe and dates for performance

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 SMART Goal Checklist 14 SMART criteria Specific Is it clear what will you be held accountable for? Why is this important to do at this time? What will the goal accomplish? How are you going to do it? Measurable How will you measure whether or not the goal has been reached? Achievable Is the goal challenging yet doable? Do you have the necessary knowledge, skills, abilities, and resources to accomplish the goal? Relevant What is the reason, purpose, or benefit of accomplishing the goal? How is it tied to the department, company and personal goals? Time-specific What is the established completion date and does that date create a practical sense of urgency? Reference the “SMART Goal Examples” presentation for specific examples.

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Employees and Managers are responsible for ensuring goals are aligned 15 TOP DOWN (Managers) BOTTOM UP (Employees) Managers must: Translate HA priorities (i.e., how does HA’s priorities tie into my department/team’s work?) Explain your leadership’s vision to your team Clarify expectations on what you expect from your direct reports Provide regular feedback on employee performance Provide the tools and resources needed to achieve success ALIGNED GOALS Employees must: Understand your role and job requirements Understand how your role connects to broader team, department, company priorities Ask your manager for support, when needed Clarify expectations Share your career aspirations to ensure your goals also address personal development

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” NEXT STEPS 16

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Next Steps 17 Enter your goals in Halogen by December 28th Come prepared to review and discuss your goals with your manager by January 15 th Ensure you understand how your goals align to your team, department, and the company Nov 30Due Dec 28 Due Jan 8 Due Jan 15

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Additional Resources 18

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Additional Resources (cont.) 19

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Additional Resources (cont.) 20

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Body alignment Horizontal: 0.32” Vertical: 1.44” Title alignment Horizontal: 0.32” Vertical: 0.15” Who to contact Employee specific questions – Halogen/PDP form or process questions – 21 Luana AionaLynn SanNicolasMelodi PieperSharon Saiki IT PMO Sales & Marketing o Cargo o Planning & Revenue Management o Sales & Alliances Strategic Procurement o Supply Pass Travel Investigations – Pilots only Flight Ops o SOCC o Dispatch In-Flight Ops Planning & Scheduling Performance Engineering Safety, Security, & Compliance Training & Development Accounting & Finance Corp Communications HR Legal Maintenance & Engineering ACS Pass Travel Investigations – non-Pilots

R 0 G125 B 177 R 78 G 47 B 145 R 185 G 50 B 147 R 245 G132 B 107 R 255 G234 B 83 R 123 G193 B 67 R149 G169 B 202 Mahalo! Questions?