Service Enriched Housing / Resident Services Presentation July 19, 2006

Current Resident Services Staffing 8 Full Time Service Coordinators 3 Part Time Service Coordinators 1 Director of Resident Services

With Over 48 Different locations and 2000 apartment units……How can we provide services to all these families with our current staffing?

We can’t without partnering and collaborating with other agencies. This creates on environment that does not allow duplication of services in one area.

Where do we get funding? HUD Service Coordinator Program HUD Service Coordinator Program HUD Transitional Housing Program (Through County Continuum of Care) HUD Transitional Housing Program (Through County Continuum of Care) Neighborworks America Grant Neighborworks America Grant CSBG CSBG Enterprise Foundation Enterprise Foundation Emergency Homeless Housing Grant (Through County Continuum of Care) Emergency Homeless Housing Grant (Through County Continuum of Care) Fannie Mae Foundation Fannie Mae Foundation Private Funding Private Funding Homeless Housing Assistance Corporation Homeless Housing Assistance Corporation

Why is it so challenging to obtain funding for Resident Services? Some states will not allow resident services expenses to be an above the line operating expense. Some states will not allow resident services expenses to be an above the line operating expense. Historically it has been challenging to quantify outcomes. Historically it has been challenging to quantify outcomes.

Partnering Partnering allows us to provide services to individuals who may not have received services otherwise.

What does partnering look like?  Utilizing funding from Homeless Housing Assistance Corporation.  Collaborating with local municipalities to provide homeless housing in specific units.  Utilizing housing funds from HUD to provide transitional housing to homeless individuals.

What does collaboration look like? Agreements executed with local non-profits to provide services to clients while residing in our units. Services are then extended to all residents who live in that apartment community. Agreements executed with local non-profits to provide services to clients while residing in our units. Services are then extended to all residents who live in that apartment community.

What is needed to provide services? Clear definition of roles of property manager and service coordinator. Clear definition of roles of property manager and service coordinator. Clear communication of each role to the residents. Clear communication of each role to the residents. Resources for documentation such as internal and external referral forms, release of information forms and intake forms. Resources for documentation such as internal and external referral forms, release of information forms and intake forms.

Service enriched housing promotes healthy communities

Documents available upon request: Intake forms Resident Services Measurements Job Descriptions Semi- Annual Performance Reports Resident Services Directories Internal and External Referral Forms

Contact Information: Kathryn Bryan Senior Vice President of Property Management and Resident Services Administration and Resident Services Administration Rural Opportunities Inc. 6 Prince Street Rochester, New York ext. 304 Fax