Performance Management Reporting: Quarter 4 Guide to Q4’s reporting Key Service Priorities Next steps

Guide to Q4’s Reporting = There are no Key Service Priorities with this status, as end of year reporting = Target will be achieved in Q1 2006/07 = Target will not be achieved within Q1 2006/07, or is no longer applicable. Policy Committees will need to formally sign them off in next Committee cycle.

Key Service Priorities: S&R Committee

S & R Key Service Priority Achievements 2005/06 Learning & Development Strategy for staff approved. Some key posts recruited externally - Director of HR & Communications, Senior HR Officer and Procurement Officer. £1.6 million capital receipts generated in 2005/06 from the sale of property assets including The Cedars, Alexandra Rec. Lodge and Court Rec. Lodge. This brings 2-year receipts from new approvals to £2.7 million. Asset Management Plan approved, which includes criteria for retention and disposal. New Council website went live in December 2005, which ensures residents can access the information they want quickly and easily.

S & R Key Service Priority Achievements 2005/06 (Cont) The Information Hub (part of Customer Services Division) has taken over responsibility for managing the public facing outputs and ensuring that sections keep their information accurate. Completed the Best Value Review of Customer Contact. Improvement Plan approved, along with the Council's new customer service standards, 'comments, compliments and complaints' process and over-arching Customer Service Strategy. Consultation activity has continued during the year, and a consultation mechanism via schools piloted in March 2006 (using Epsom & Ewell High and Blenheim). It is anticipated that this pilot can be rolled out to more schools in March Services delivered within overall budget targets and use of working balance significantly reduced in year.

S & R Key Service Priority Achievements 2005/06 (Cont) Efficiency savings approximately £1/4 million mainly from procurement, overheads, staffing Investment in priorities including contribution to CDRP, enhanced cleaning services and initiatives for young people Strategic capital investment totalling £3.3 million including a number for major items:- Longmead Extension (£0.4m), ACCP major works (£0.5m), disabled facility grants (£0.5m), Auriol Park Pavilion (£0.8m) and IT/e-govt (£0.2m).

S & R Targets at “Amber” or “Red” 1 action at : Implementing proposals for consulting with young people. – Pilot Sports & Leisure Survey undertaken with 2 schools in Borough in March. – Results being analysed – reports due to be produced in May. – This target will be achieved in Quarter /07. There are no actions at