A New Approach to Customer Service. Why am I here?

Slides:



Advertisements
Similar presentations
St. Louis Public Schools Human Resources Support for District Improvement Initiatives (Note: The bullets beneath each initiative indicate actions taken.
Advertisements

Math in Our Environment Created by:. List your location here Discuss the location and what math concepts are going to be in the problem.
Agenda for Discussion Agenda for Discussion Risk Management Stakeholder Analysis project solutions for your world Gina Davidovic, PMP
Service Access Management Tool Tour: Contract Number
Welcome to OK Corral OK Corral New User Training.
1 Driving Contract Compliance through Strategic Procurement Breakout Session # 405 Name: William M. Cooper, C.P.M. Associate VP & Chief Procurement Officer.
1 Enabling Legislators’ Staffs to Provide Basic Taxpayer Service March 31, 2011.
 Negotiating with Vendors, Do’s and Don’ts in the New Economy Catherine Maras Bexar County Tuesday June 14, 2011.
Purchasing and Distribution Services Procurement Updates FAR Meeting – February 18, 2015.
Procurement Services Update One Year Later
Writing Effective Memos. Subject Line Subject: Repair and Calibration of Alarm Systems Introduce purpose of memo Be specific not generic NOT: Subject:
CUBuyplus ® I’m Registered… now what?. Introductions: Joe Zaborowski – Director of Purchasing at Creighton University Daniel Perry – Supplier Relations.
EEVENT PLANNING PROGRAM. e-Event Committee Members Business Services: Jim Citro Linda Miller Procurement:Ina Caplan Sharon Quinn.
Purchasing Directors’ Meeting June 8, Purchasing Directors’ Meeting June 8, 2006 Agenda Staff Changes Wireless Voice & Data Review of GSA Training.
© 2009 Cisco Systems, Inc. All rights reserved.Cisco Public 1 Service Access Management Tool Tour: Bill to ID and Contract Number September 2009.
© 2009 Cisco Systems, Inc. All rights reserved.Cisco Public 1 September 2009 Service Access Management Tool Tour: Bill to ID.
Top 10 Reasons to Use a Virtual Assistant How a Virtual Assistant can enhance your office and increase revenue.
Task Manager Basics Presented by: Shaun McAnulty Product Training Specialist.
Business Education Department - Standard Grade Administration.
Module 2.1 Finance and Administration Cabinet Organizational Changes and Agency Impact March
This is the best Power Point Template ever. It comes with over 5 styles of colors and include lots of features. Serving New England Businesses Since 1988.
MyFloridaMarketPlace Roundtable June 17, 2003 MyFloridaMarketPlace.
1 NALC/USPS Partners in Safety NALC/USPS Joint Safety Committee Training San Francisco District September 18, 2008.
Effective Purchasing. SU Purchasing Department “The Purchasing Office's role is to ensure that the University obtains products and services that meet.
91 st Annual Meeting & Exposition April 1 – 4, 2012 Anaheim, California Delivering Procurement as a Shared Service Presented By: Stephen G. Mack, CPSM,
1 Proprietary & Confidential July 2015 Bringing a Unique Approach to Corporate Payments.
The History of GIS at the City of Encinitas October 2012.
1 ONLINE TIER II ELECTRONIC REPORTING SYSTEM “OTTERS” Jill Schunk Our Fearless Leader.
Strategic Organization Development Philip T. Anderson, PhD.
The Benefits of ISO Organisation focus on "how they do business". Each procedure and work instruction must be documented and thus, becomes the.
UW Procurement Services Updates Monthly Research Administrator’s Presentation May 8,
Visit us at E mail: Tele:
Business Process Suggestions Response Elizabeth Kilcoyne May 19, 2015.
Selling to Government Agencies Willie Tanamachi University of Houston Procurement Technical Assistance Center (PTAC)
2010 Practice Management Annual Conference Workflow Customization & Dynamics in Juris Suite Presented by: Gail Henderson Juris ®
GEORGIA DEPARTMENT OF ADMINISTRATIVE SERVICES SEPTEMBER 2015 Georgia Fiscal Managers Conference 1.
Procurement Policy Changes Currently only Board Resolution provides policy on purchases New policy defines purchases and procurement.
Building Campus Customers Through Training Procurement Department.
SOM TMAC* Roadmap Presentation for Committee on Technology and Architecture Erik Wieland Director of IT Services Department of Medicine December 9, 2011.
NASA Shared Services Center National Aeronautics and Space Administration Overview.
FAPPO Meeting November 5, 2004 Jacksonville, FL. 2 DMS Mission FY To become a customer focused agency providing effective and efficient services.
QuickService Department of Education and Training Schools July 2015.
© 2006 Oracle Corporation – Proprietary and Confidential Capture & Manage Services Spend Efficiently Extend Services Spend Programs Across Globally Improve.
Procurement to Pay (P2P) Initiative March 2014 “Supporting and Enabling Strategic Sourcing”
State of Georgia Department of Administrative Services State Purchasing Division.
Presented by: Dima Ghawi July 10th, 2003 GBA 573 Intuit’s e-Sourcing Project.
Kindergarten Sight Words. Yes I can! Come here Look at me.
What problems do learning objectives help solve? (Instructors) How do I plan my course?
Information Flow Diagrams Additional Exercise 2 ANSWERS.
U.S. Department of Education Assistive Technology Program.
I am doing what I believe our department should be doing but still not securing the recognition we deserve, why? UNIVERSITY OF VIRGINIA Procurement and.
Introduction to the NBI® Thinking Preferences Framework E-learning Module NBI Webinar Series Tuesday 9, December :00 to 11:00 a.m. EST Sponsored.
1 HOW TO BUILD A CUSTOMER-FOCUSED CONTRACTING ORGANIZATION WITHOUT SACRIFICING SOUND CONTRACTING PRINCIPLES SESSION D02 Iris Cooper and Valerie Veatch.
PSY 435 Week 2 Learning Team Outline for Employee Selection and Training Paper Post an outline for your Week 3 paper. To purchase this material click on.
PENNSYLVANIA’S STATE SYSTEM OF HIGHER EDUCATION
What is Rowdy Exchange? The Rowdy Exchange is an intuitive and comprehensive online shopping tool that connects directly to the UTShare/PeopleSoft purchasing.
HUMAN RESOURCES | SERVICE EXCELLENCE SURVEY
QuickBooks Online Support * * Number We are Here for You!!!!
Juno Technical Support Number
Yahoo Mail Forget Password Support Number
ENJOY Good Day! Employment Basics This is your 30-Second
Unified Invoice Processing System (UIPS) At-A-Glance
Year 2 Autumn Term Week 3 Lesson 5
PENNSYLVANIA’S STATE SYSTEM OF HIGHER EDUCATION
Procurement Service Update
the title of the presentation to go here

Year 2 Autumn Term Week 3 Lesson 5
Contact Client Brisker HRL’s
Lawyer In Lahore – Advocate Azad Associate
Presentation transcript:

A New Approach to Customer Service

Why am I here?

Why I’m here

Purpose/Benefits of new Client Relations Mgr. position  Reorganization into a Shared Service Model  Moving from being a reactive organization to being proactive with the services we provide  Fostering a customer-centered focus by understanding Clients needs on a one-to-one basis  Adding value by providing value analysis reporting, problem solving and facilitating change

How I spend my time Resources Services Operations Visits One-on-One Department Outreach Meetings Solutions Assist w/problems Activity reporting

Division of time spent

Resources Services Req/PO processing RFx needs Contract Administration Vendor Management Surplus/Asset Management Operations Hotline Purchasing Card PeopleSoft eProcurement “Show Me Shop”

Visits One-on-One Specific projects/issues Training New Employees Vendor requests Department Outreach Meetings Strategic team meeting, including Dean/Department Head Understanding goals/objectives Provide reporting Action/follow-up

Problem Solving  Primary point of contact  Quick resolution to phone/ inquires  Purchasing Card changes  Contract administration assistance  Liaison to supplier services

Q & A Sharing time – what do you do?