PRESENTS …

2 A Managed, Self-Booking, Travel Reservation Internet Portal Powered by Cliqbook - Outtask Presented By: Alan J. Fish Vice President, Business Services e-Canes Travel

Project Overview In addition to providing traditional travel agency options, the Travel Department will offer UM travelers a managed self- booking travel reservation internet portal Target Launch: Spring of 2004 Portal: Cliqbook by parent company Outtask

Project Overview Approximately 35% of U.S. academic institutions have a managed travel portal Examples: Yale - GetThere USC - Cliqbook Texas- GetThere Harvard - Expedia Penn State - ResEx Stanford - Cliqbook

Project Overview e-Canes Travel is the result of: Extensive analysis of industry trends & interviews of travel managers at other universities Efforts of steering committee comprised of representatives from: controllers, accounts payable, web development, purchasing, IT, and travel management Chaired by Business Services

e-Canes Travel is the result of: Guidance from and RFI’s conducted by Academic Travel Consulting Specialists in travel technology for higher education

How e-Canes Travel Works Cliqbook allows administration to ‘manage’ travel purchases while simultaneously giving travelers access to lower-cost internet fares

How e-Canes Travel Works Via screen scraping technology ‘Fare Chase,’ Cliqbook retrieves from dozens of sources and displays in a single screen: On-line travel agency rates: Expedia, Orbitz, Travelocity, Hotels.com, etc. Most airline website rates AA.com, Southwest.com, delta.com, JetBlue.com etc. UM negotiated rates Currently: American and Avis Travel agency rates

How e-Canes Travel Works Unlike commercial websites, this ‘managed’ portal Applies university policy (e.g. no first class) Reports purchases for further UM vendor negotiations

How e-Canes Travel Works Provides a database so that UM knows the whereabouts of travelers during emergencies Allows use of UM “Ghost Card” for the direct billing of official-business airfare

How e-Canes Travel Works Cliqbook Technology reduces “surf” time and gives an “apples-to-apples” comparison

How e-Canes Travel Works Cliqbook applies a lower service fee Most Cliqbook transactions are $15 vs. the current $25 for full service Cliqbook transactions have a full-service back-up Ticketed and supported 24/7 by STA Travel one of UM’s contracted business travel agencies

How e-Canes Travel Works Once a UM traveler / arrangers gets a login here’s how it looks:

Allows use of maps (worldwide) instead of just airport codes

Uses ‘click on region’ to find smaller airports

Provides Alternative Airport and Departure Time Searching

Provides Comprehensive Search in a Single Display

Provides Option to Pay Via UM Ghost Card

Provides Input of UM Travel Request Account No/Sub-Object No.

E-Canes Travel ROI Cliqbook’s ROI for UM is less than 1 year After 5 years of using Cliqbook Will have reduced UM full-service travel agency service fees by $72,520

E-Canes Travel ROI Will have lowered UM’s Average Ticket Price from $418 to $384 This ATP reduction results in ticket savings of $251,325 Possible because travelers have more options/make better choices Will have saved UM at total of $323,845 Will have cost UM $33,200 (portal fees, consulting fees, etc.)

E-Canes Travel Launch Schedule Insert Time line here !!!!!!

E-Canes Travel Launch Schedule Testing (faring, accounting, etc.) in June, 2004 Unit-by-unit, controlled launch beginning in July 2004 Both ‘live’ training and an ‘on-line tutorial’

E-Canes Travel Implementation/Evaluation Schedule here !!!!!!

Fly e- Canes Travel