Why should governments Change? v Technology v Political v Business … power is shifting … citizens expect it … transactions cost less.

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Presentation transcript:

Why should governments Change? v Technology v Political v Business … power is shifting … citizens expect it … transactions cost less

customer Citizen Owner/stakeholder

Public Expectations

38% … Book Travel 45% … Buy a Product 62% … Check Weather 15% … Auction 51% Government Information October 2000

Why should governments Change? v Technology v Political v Business … power is shifting … citizens expect it … transactions cost less

Employer Step 1 Step 4 Employer Information System Step 2 DRS Mail Services Received & Input by Employer Support Services Step 3 YES Transmittal Edit Report ERROR? NO Step 5 DRS Database US Mail Transforming Business Processes

Internet Employer Information System DRS Database n Reduce transaction costs n Eliminate labor and time n Improve customer service

Industrial Insurance Premium Payments Current manual process U.S. Mail US Bank deposits funds and keys data U.S. Mail balances deposits Cashier delivers quarterly report ERROR ? NO data posts Employer Accounting System Quarterly report filed Policy manager works error data posts Employer Accounting System Quarterly report filed YES Employer completes quarterly report Funds posted to Employer Accounting System Bank courier US Mail Brinks L&I pre-prints quarterly reports

Employer completes quarterly report Funds posted to Employer Accounting System Data posts Employer Accounting System balances deposits Internet A new e-commerce process Industrial Insurance Premium Payments Current manual process

Issues for Leaders

Issues for Leaders  Balance enterprise and agency v Funding the start-up v Sale of public’s information v Security and authentication v Privacy v Culture

T U R N I N G G O V E R N M E N T TO F A C E T H E P E O P L E building digital government is Core Competence

8

every success further notice is only until