HCL Media & Entertainment capabilities in Oracle Universe 1

2 Oracle Practice Snapshot Horizontal Applications 1.Oracle E-Business Suite 11i, R12, PeopleSoft 8.3, 9.0,9.1 3.Siebel 7.x, JD Edwards – XE & E1 Industry Applications 1.Oracle Life Sciences 2.Oracle Utilities New Dimension Applications 1.OTM 2.Demantra Analytics 1.OBIEE 2.Hyperion Global Rollout Implementations, Configuration & Development Design & Product Blue Print Application Management/ Operations Consolidation Upgrade and Migration Assessment Services Oracle Technologies 1.SOA & BPM 2.Portal and Content Mgmt. 3.IDM 4.Database11g Co Development Deployment & Maintenance A strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions. Investment in Oracle Solution labs to accelerate product development & solution capabilities Oracle Partnership Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components Strategic Enablers

3 Our Vertical Representation Hitech and MfgLife SciencesRetail and CPG Vertical Customers Products & Solutions Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for BA/BE studies, InHouse © Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion, OBIEE, Fusion and DBA Fabless Mfg., VSOE, Shipment Solution, Contract Management Solution & InHouse © Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA Track & Trace, Merchandizing and Point of Sale Solution Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

4 Our Vertical Representation Vertical Customers Products & Solutions BFSI End-to-End integrated Insurance solution EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA Travel and Logistics OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion, OBIEE, Fusion and DBA Media and Communications Siebel, Oracle EBS, PeopleSoft, Hyperion, OBIEE, Fusion and DBA Govt Case Management Solution and PIIMS Solution on Siebel Siebel, EBS, PeopleSoft, Hyperion, OBIEE, Fusion and DBA

Oracle Relationship – Step Change Partnership Practice Development Initiatives Focused Training and Certification Drive Product Awareness sessions – WOWs OPN Lab Solution Enablement Activities Co-Development and Beta Testing Investments 5

Oracle Universe – Analyst Talk 6 HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references. HCL A Strong Performer “HCL collaborated with Oracle to architect and implement one of the first E- Business Suite R12 solutions in the solar industry. As an Oracle Certified Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle Application features and functionalities,” - Doug Kennedy, Oracle SVP of WW Alliances and Channels

Media & Entertainment in HCL 7 Highlights Facts Media & Entertainment Practice 12+ years of focus– Longest in the industry  3 out of top 5 publishers worldwide are HCL customers  We work with 3 of the 4 leading recorded music companies worldwide  No 1 Offshore IT Service provider in Lottery and Casino Gaming  Strategic alliances leading media house for media technology outsourcing Partnership & Alliances Micro-Vertical Mix Publishing & BIS 58% together IPs and Frameworks > Content 2.0, > IMPACT > Unified DRM System, > Digitale > Gaming Protocol Converter, > Royalty Management Centre of Excellence  Technology & Domain consultants  person years of MPE experience  Experience in servicing all key segments  Investment in 10+ IPs & frameworks Architecture and Technology Consulting (ATC) SOA and Middleware Web Technologies E-Commerce Oracle RDBMS Independent Validation & Verification (IV&V) J2EE ECMP DW/ BI Mobile eLearning Others LSH Hi-Tech FS Teleco m Retail M&E

Oracle Universe – M&E Clients 8 Enhancements of Peoplesoft HR & Payroll; Implementation of Artist Payroll; BPR exercise ASM of Oracle Financials; Interface between Siebel and Oracle Oracle Upgrade and ASM One of the largest clients of HCL; Complete Application Support and Maintenance of Oracle Financials, HRMS, Supply Chain and Hyperion; other 3 rd party products like Mark View etc Implementation of Oracle Portal and Reports Development for Oracle Financials, Supply Chain and CRM Implementation of Oracle Financials, Supply Chain, Manufacturing and CRM; ASM of Oracle modules as well as custom modules like POSR Implementation of Siebel for 3 key CRM processes Remediation solution for the implementation carried out by another vendor ASM of JD Edwards One World XE

AN ORACLE CASE STUDY Industry: MPE Service Areas: Application Implementation; 24x5 Support; Application Maintenance & Help Desk Topology:Oracle and (HR & Payroll) Distribution: Purchase Orders, Inventory, Work In Process, Bill Of Materials, Order Management Financials: Cash Management, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, Treasury, Internal Controls Manager HRMS: Core HR, Self Service HR, Payroll, Advanced Benefits A global multi brand media and marketing company CLIENT A global multi brand media and marketing company that educates, entertains and connects audiences around the world. The company has a diverse set of businesses, brands, and products. It is a global company conducting business in 45 countries around the world and with offices in 66 locations. The company publishes 93 magazines, with a global readership of more than 100 million. They also publish books, record music and video with worldwide sales of around 68 million units. CHALLENGES / OBJECTIVES oThe existing application portfolio comprises of SCM, Financial and reporting applications covering Americas, Europe, ANZ and Asia. oThe application footprint is 8+ years old and includes Oracle E-Business Suite, Hyperion, MarkView, Alliant and Constellar complemented by Microsoft technology. oFuture roll-outs to Argentina, Russia and Brazil are in the pipeline. oThe aim was to achieve process optimization through pre-defined SLA’s for the day to day support issues pertaining to the above mentioned application footprint. oTo develop the best support model for the Global Instance which would cover mission critical applications across multiple time zones oImplement and support new modules like iExpenses, iSupplier, GRC etc. THE SOLUTION HCL had a clear understanding of the client’s objectives and came out with a project plan which involved: –Support financial applications with well-defined SLA’s, in order to cater the day to day issues faced by users all around the globe. –Providing a dedicated team of 22 members at different locations around the globe with multiple language-speaking consultants –Round-the-clock work schedules across 3 different time zones –Taking up discrete projects to provide value added enhancements. –Re-badging of Client resources to retain Business specific knowledge –Multi-wave Transition successfully completed in 6 Months –Supporting 400 Applications spread across 103 Locations which enables publishing 92 magazines globally including 50 editions of their own magazine –Application support and enhancements across the Magazine value chain – Digital systems, Fulfillment systems, Marketing, customer care etc –Consolidation of Multi Country Applications has marked the beginning of Steady State. –Formation of Global process based COE for Finance, HRMS, Supply Chain, Tools and Technologies, Corporate Reporting that resulted in improved resolution time and higher CSAT. –Improved Tool Adoption like PM Smart for Performance, CSAT, Customer Value Portal etc. –Supporting Oracle 10g Database across 103 Locations in 24 X 5 Model

AN ORACLE CASE STUDY Industry: MPE Service Areas: Application Implementation; Application & Database Upgrade; Custom Apps Upgrade; 24x7 Post Implementation Support; Application Maintenance & Help Desk Topology: RICE (Reports, Interfaces, Conversions, and Extensions); Financials – GL, AP, AR, FA; CRM - Telesales, Incentive Compensation; EDI; SCM – Order Management, Purchasing, Shipping, Warehouse Management System; MSCA; Manufacturing – Inventory, Bill Of Material, Routing, WIP, MRP; Custom Apps Support; Custom Modules – POSR (Point Of Sale Replenishment), and UNICEF support; Custom App WIP Shop Floor upgrade A pioneer in greeting card innovation CLIENT  A pioneer in greeting card innovation since 1974; Products sold through wholesale channels & retail outlets throughout the U.S. and Canada; Greeting cards business divided into two divisions - Greeting Cards and Shipping Supply. While both were live on Oracle 11i, the Greeting Card division was yet to implement modules on Order Management; Shipping, WMS, MSCA; and Receivables.  Business interfaces (using EDI) had to be developed for information exchange with external customer applications that primarily dealt with Sales Orders, Investor & Sales information, product engineering information, & WIP manufacturing data  Oracle Implementation initially started by Oracle Corp, was later discontinued. Client’s internal IT team also discontinued the implementation. Faced tremendous challenges during implementation, and HCL stepped in to continue the implementation as per schedule CHALLENGES / OBJECTIVES With Oracle unable to complete the implementation, responsibility shifted to the client’s in-house technical team. HCL faced the challenge of completing what Oracle and the client’s IT Team left unfinished; Patching up a system that had already been worked upon by predecessors meant volumes of issues right from the pre-implementation stage; Incomplete knowledge transfer due to lack of cooperation from the in-house technical team  Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing  End-to-end support was required for a number of heterogeneous systems and we were to provide support for 16 hours x 5 days based on US timings, and round- the-clock 24 x 7 support for all critical issues  Working in coordination with other vendors who had an unfair advantage with the parent company THE SOLUTION RICE Services - Developing EDI programs using a third party tool GE Translator & the Oracle E- Commerce Gateway for seamless information exchange with external customer applications to capture sales orders information, invoice, ASN & billing information  Developing 33 interfaces between custom applications (that run on Oracle forms 5.0, Forms 6i, MS Access) and standard Oracle functionality; The interfaces are written using Oracle Forms/ PL SQL/ Unix Shell scripts/ Pearl and Proc C programs  Creating a trouble shooting guide, functional documents, and KT documents by reverse engineering for an implementation done by their in-house IT team which has no supporting documents Implementing 16 Oracle 11i modules in the manufacturing and financial domain with AR, OM, WMS, Shipping, and Incentive Compensation modules with customization of over 35 critical reports Design, Development, Maintenance & Support of custom forms in versions ranging from 5.0 to 6i Maintenance & Support for Oracle Applications 11i covering GL, AP, PO, OM, AR, Shipping/ WMS/ MSCA, WIP, MRP, CRM (IC) modules as well as the home grown systems; Upgrading custom applications from Oracle Forms Version 5.0 to 10g; Suggesting Business Process Changes in managing their Hubs; Specific to Oracle Database tuning, we offered DBA services as part of the transition from the Client DBA for the OEBS 11i- DBA support at the client’s site

Client Speak… I can't thank you enough for all the effort and dedication in the Hub Sortation project. I appreciate you working the late shift in order to be in the office while I was testing, and how quickly you responded to any new issues that I found. Thanks for the good work that HCL has done in completing this request by the desired date. Thank you for your responsiveness, urgency, teamwork and flexibility. I had requested that 339 pending transactions be cleared so that they would be included in the month’s books, and the task was completed within 24 hours! Great job!! - Project Manager, Client’s IT Team “ ” RESULTS / BENEFITS  Increase in sales revenue by 78% within 4 months of implementing modules in OM, Shipping, WMS, and MSCA  Substantial increase in shipments processed per day – approx. $100,000 worth shipment in a single day  Increase in shifts operation from a single shift per day to three shifts operating round the clock, and taking care of increased volumes for order processing  The HCL ODC is the SPOC for all IT related issues – Substantial Cost Reduction; the client does not possess an in-house IT team after we moved in  Decrease in volume of tickets from 250 to just 50  Business process change by implementing Hub Sortation resulted in removal of third party vendors, which benefited the client to the tune of $80,000/month  Root-Cause Analysis - were able to identify and eliminate almost 48-50% of recurring technical issues  Extending an additional 2100 hours of contract for customizing forms and reports, based on our exceptional performance

Projects Timeline in months Key Milestones Custom Application – WIP Shop Floor – Upgrade Project Started Custom Application (Bravo) Support – KT at onsite Oracle Applications DBA Support Go Live of WIP Shop Floor Upgrade Project Custom Module – POSR (Point Of Sale Replenishment) – Support- KT at Onsite Production Go Live and Support Contract signed Custom Module – UNICEF – Support Started Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing Transportation Wave 1 & 2 Transportation Wave 3 Sep 04 Oct 04 Apr 05 Mar 06 Jun 06 Jul 06 Sep 06 Apr

A SIEBEL CASE STUDY Industry: MPE Service Areas: Application Upgrade, Implementation, Support & Enhancement; Application Testing Topology: Siebel 7.8 & Siebel 7.5; Sales Force Automation; Siebel Synchronization exchange; Siebel Remote; Siebel Analytics A leading provider of authoritative legal & business information CLIENT Is in the business of providing authoritative legal news, public records and business information, including tax and regulatory publications in Online, Printed or CD-ROM formats; Provides these services for the legal, private sector, public sector, academic and risk management audiences; Operating with employees and with an annual review of around 2 billion USD CHALLENGES / OBJECTIVES  To manage different instances and versions of Siebel and provide consistent support  To unify the business process and data between various locations and applications – provide the capability to up sell and cross sell to the sales team(s)  To rollout a unified process and integrate data within a very short time frame  To leverage BI & Siebel Analytics investment  To integrate varied business target selling processes across the globe THE SOLUTION  Implemented: Siebel 7.8 Module for three key CRM processes (1) Sales Force Automation; (2) Response; and (3) redesigned the entire targeted account selling process  Implemented: Siebel 7.5 to achieve global time zone based selling  Implementations: (1) SSE (Siebel Synchronization Exchange); (2) Siebel Remote (500 Users)  Support & Enhancement of: (1) Siebel 7.8 Sales Application (2) Siebel Analytics (3) Data Management (4) Siebel 7.8 Upgrade RESULTS / BENEFITS  Tremendous cost savings for the company through the use of our Onsite / Offshore model  Won several accolades from the client for the implementation and support  By support and guidance, increased user adoption by 30%  Technology Benefits include reduced data load times and reduced cost of ownership due to instance consolidation  Significantly reduced the resolution time for trouble tickets  Developed a reusable Knowledgebase for common problems

RDA Case Study – Proposed Solution Set Application Development & Management Towers (ADM) IOMC Integrated Operations Management Center (IOMC) and Infrastructure Infrastructure Tiered Help Desk Structure Centrally Managed Help Desk Multilingual Support Extended Coverage Self Help Portal Password Reset Open TechnologiesMainframe Marketing Systems MSR Marketing Systems SMART Customer Care Pub Tech RD Interactive SES - QSP SES - BAF Europe Local France Europe Local Amsterdam APAC Local Australia US Local RD Milwaukee Fulfillment Systems TOPS Fulfillment Systems SCS+ Fulfillment Systems IFS Ad Sales CALA Local Canada Europe Local UK Europe Local Germany End User Computing Oracle World Financial Systems Catalyst HR & Payroll Integrated Help Desk Command Center Data Center, MessagingDatabase NetworkSecurityMainframe Operations Application Monitoring Tiered Delivery Structure Critical Incident Management & Service Readiness Team 24 x 7 x 365 Monitoring of client’s IT Infrastructure

RDA Case Study – Application Landscape 15 Process Americas (incl CALA) EuropeAPACFuture Directions 1. Fulfillment & Customer Care TOPSSCS+TOPS TOPS to TOPS-R, OMEGA, New GEOs on IFS, CDS in NA 2. MarketingMSRSMART Milwaukee - Acxiom to MSR 3. FinanceOracle ERP Rollout Argentina, Brazil, Russia 4. HROracle HR Foster Shared Services efficiency, Implement Self Service 5. PayrollADPMultiple Implement Global Payroll One XXX Marketing (MSR & SMART) Fulfillment (TOPS-R, SCS+) One CRM (Omega) One Finance/HR/Payroll (Oracle) One EDI (Fusion) One Analytics (Hyperion) Need to Consolidate, Standardize and Optimize

RDA Case Study – Enablers for Productivity and Performance Improvement 16 Creating Standard Operating Procedures based application support processes to shift application support from high cost L3 resources to lower cost L2 resources who would work in the Integrated Operations Management Center. Increasing regression testing efficiencies through creation of automated test scripts leveraging testing tools. End-to-end business process maps linked to IT environment which reduces the time taken to perform impact analysis for any enterprise IT application change. Expanding the usage of the tooling framework to automate build and release management processes. Cross-skill personnel in the common technical pool in order to optimize resource utilization in the development team. Web-based training tool with QuickLearn for application rollout in new geographies like SMART, TOPSR etc. Performing Root-Cause Analysis, correlating the defects and integrating Remedy with Quality Center Creating Defect Prevention Council based on CMMi processes which reduces the number of defects per application. Continuously monitoring application health leveraging HCL’s proprietary methodology for objectively computing the Functional Quality, Technical Quality and Management Quality of key applications. Performance Improvement: Avg 4% YOY from Y2 to Y4 Offshore Leverage: 28:72 (ON:OFF ratio) Microsoft Gold Partner Oracle Certified Advantage Partner Go-to-Market Partner for Edge Applications Strategic Enablers Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components

RDA Case Study – Transition Challenges 17 Highly customized applications. Critical to business from payroll point of view 4 Months Onshore / Offshore Blend: 75/ 25 Client Location / India Transition Snapshots Available Documentation was very minimumPeople dependent projectsEmployee attrition from client during transition Mix of COTS and custom applications for HRMS and Payroll functions 80+ Integration Points Challenges Faced

Talk to me