E-BILLING MOTIVATION

Introduction  E-billing is the electronic delivery of financial documents to the customer, that represents and replaces the conventional paper based document.  ing has become an integral part of business logistics and communication processes enhancing customer interaction  The sending of documentation by way of adds value to a company’s customer relationship management process as it is more efficient and effective.

 Secure ing of original tax invoices and other financial documents to customers  Ensuring the documents are graphically appealing and complimentary to the paper based equivalent.  Allows multiple file formats for specific client profiles e.g. PDF for business to business, embedded html for business to consumer  Accommodates any accounting package for independent delivery and management  The optimal combination of push based and pull based delivery ( vs. web)  Real time management tools for company's to track and respond to document presentment to customers E-billing Criteria

Benefits to the Recipient  The customer receives the document on the day it was generated. Therefore the customer does not miss deadlines on payment dates.  The recipient has immediate access to their records, they do not have to search through paper-based files to find a specific record.  Documentation does not get lost - the sender is notified if an intended recipient does not receive the mail.  There are no delays in retrieving mail.  It is much easier to file an electronic document  Retrieval and searching functions of electronic documents is a major benefit to the user  Change of physical address will not affect the customer’s ability to receive their bills

Benefits to the Company  Documents are sent with the same look and feel  E-billing is much more cost effective than the postal system  Improved cash flow because clients receive there documents faster and therefore are able to pay faster  All invoices are valid tax invoices.  E-billing significantly reduces month end and post related delays  With e-billing it is possible to have a reporting mechanism which is not possible with the postal system.

Benefits to IT Department  No security exposure as e-bill delivery system is independent of company infrastructure.  No recruitment or training required of technical staff to develop and support an e-billing system there costs are high and unquantifiable.  No additional hardware or software is required to be purchased by the company which is costly and time consuming.  Utilising an e-billing company with a successful track record extensive experience and large client base eliminates the risk and expenses of a company doing it itself.  Minimal impact on company's bandwidth as apposed to high bandwidth usage.  Utilisation of sophisticated and existing e-billing software.

Traditional paper vs. Electronic Billing  Paper is static content  Costly with postage or courier services  Resource intensive  Time consuming and slow delivery  Low security-documents easily misplaced and can be opened.  Documents can be copied  E- billing is interactive and includes raw data files.  Cost saving  Automated  Same day quick delivery.  High security sent to specified user and tracking document  Can not be manipulated

How can e-billing assist your company? By focusing on the customer’s needs Through innovative ideas and successful integration

of cutting edge technology and moving in the right direction with a tactical strategy enhancing the customer experience as soon as possible will lead to growth in both numbers and savings and a successful future relationship

Conclusion