Women Leaders in Aviation Summit October 2015 Lead Inspire Grow

A Leadership Career in the Transport Sector Dr Deborah Hume Lead Inspire Grow

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KiwiRail at a glance

It’s all about working together Lead Inspire Grow

Before: August 2010After: 2014 Years on and the improvements are obvious Lead Inspire Grow

Customer experience…dim Customer satisfaction Informed about delays Punctuality perception Staff friendliness Safety 66% 36% 43% 87% 93% Actual punctuality Cancellation rate 88% 1.4% Lead Inspire Grow

Customer experience when I left Customer satisfaction Informed about delays Punctuality perception Staff friendliness Safety 92% 74% 85% 96% 98% Actual punctuality Cancellation rate 95% 0.4% Lead Inspire Grow

Improving HOW we do it Staff engagement from 62% to 75% in 3 years % Lead Inspire Grow

One foot in front of the other…. Lead Inspire Grow

◦ We, self aware…. ◦ webstats Women are very effective leaders Lead Inspire Grow

Take responsibility for monitoring your success Develop networks of good people, and seek help when you need it Take opportunities…always Understand your values AND your value proposition…seek matches There is art in both leadership and followship Leverage your assets and manage your weaknesses (everyone has them) There is nothing wrong with standing out – just stand out for the right reasons Tough things will happen – resilience is what matters Be courageous Celebrate success – yours and others Lead Inspire Grow Closing thoughts

Laurel Thatcher Ulrich Well-behaved women seldom make history. Sandra Day O'Connor That's my ranch upbringing. If something is broken, you repair it yourself and you don't care if it's beautiful. You just care if it works. Eleanor Roosevelt Learn from the mistakes of others. You can't live long enough to make them all yourself. Lead Inspire Grow