Oracle Asset Tracking Solution John Prosek Director of Asset Tracking Solutions

Manage VATS of assets with Oracle Asset Tracking Visibility Automation Transaction Auditing System Integration 2

Visibility Single Asset Repository Complete Lifecycle Visibility …Single repository provides Asset Life Cycle Tracking Single Asset Repository Complete Lifecycle Visibility View Asset Configurations Easy Searching for Assets 3

Automation Automatic Asset Creation Synchronized Moves and updates …Automates back office transactions to all Oracle Modules Automatic Asset Creation Synchronized Moves and updates Costs updated Configured Assets Updated Trouble Ticket feedback 4

Transaction Auditing 105 eBusiness Suite Transactions Captured …Records and Displays Every Transactions 105 eBusiness Suite Transactions Captured All changes to Assets Tracked Unlimited Versioning Complete History of All Assets 5

System Integration OAT …Fully integrated with the entire eBusiness Suite and 3rd party systems OAT Transactions Costs Updates Purchasing Inventory Projects Service Suppliers Service Request Linked to Assets Assets & Replacements Customers Project / Task, Labor Costs AP GL FA Property HR Posting Integration Chart of Accounts Depreciable Req & PO Changes, AP-to-PO Matching/Reconciliation Maintainable Locations Asset Receiving Depreciation OM Employees & Skills PO Updates, Catalogs 3rd Party and discovery eAM Maintenance WO eAM has over 80 integration points with the E-Business Suite. One customer estimated that each interface would cost $100K to build and more to maintain and support. That translates into $8M of interfaces to replicate the enterprise view eAM offers “out of the box.” 6

Why Oracle?: Logical Data Model for a Network Asset 7

Oracle Asset Tracking Customers 8

Why Oracle?: Logical Data Model for Configuration Item

Oracle Asset Life Cycle flow Purchase Asset Receive Inventory Installation Projects Check Contract Coverage Return Asset Move Asset Repair Deploy Retire Operational users Procurement Inventory EAM Fixed Assets Contracts Financial users Finance Fixed Assets OAT Projects (used to monitor Asset movement)

Pillars of Lifecycle Asset Management Reduce Costs eTOM Process Model ITIL Framework SOX Compliance Asset Tracking

Pillars of Lifecycle Asset Management SOX Compliance Asset Tracking

How Asset Tracking Helps with SOX Documented control processes for all asset transactions that can be reviewed by independent and internal auditors Defensible position regarding network valuation and the location of all significant assets Pay taxes in right amount and correct jurisdiction Perform audits quickly and accurately Documented history of all assets throughout their entire lifecycle Easy reporting and validation on field compliance

Pillars of Lifecycle Asset Management Reduce Costs SOX Compliance Asset Tracking

The Real Cost of Network Asset Management Network Asset Management Cost Interfaces Assets touch most enterprise systems Inventory, purchasing, GL, projects, mfgr, AP etc. $50-75K per point-to-point interface + $15K per year maintenance (Gartner) OAT has 85 integration points to EBS ($5.72M build; $1.2M annual maintenance) Asset system administrators Customer Profit Reporting 3rd party products (workflow, BIS, document mgmt, tool control etc.)

Pillars of Lifecycle Asset Management Reduce Costs eTOM Process Model SOX Compliance Asset Tracking

Enhanced Telecom Operations Map® Customer Strategy, Infrastructure & Product Operations Strategy & Infrastructure Product Operations Fulfillment Assurance Billing Commit Lifecycle Lifecycle Support and Management Management Readiness Marketing & Offer Management Customer Relationship Management Service Development & Management Service Management & Operations Resource Development and Management Resource Management & Operations (Application, Computing and Network) (Application, Computing and Network) Supply Chain Development and Management Supplier/Partner Relationship Management Enterprise Management Strategic & Brand Management, Stakeholder & External Disaster Recovery, Enterprise Market Research & Relations Management Security & Fraud Planning Advertising Management Research & Financial & Asset Management Human Resources Enterprise Quality Mgt., Development, Management Technology Process & IT Planning & Architecture Acquisition Enhanced Telecom Operations Map®

Financial & Asset Management Customer Strategy, Infrastructure & Product Operations Strategy & Infrastructure Product Operations Fulfillment Assurance Billing Commit Lifecycle Lifecycle Support and Management Management Readiness Marketing & Offer Management Customer Relationship Management Financials, Treasury & Asset Management General Ledger, Global Intercompany System, Global Consolidation System, Internal Controls Manager, Workflow & Approvals Mgmt. Application Desktop Integrator, e-Commerce & XML Gateways, Enterprise Planning & Budgeting, Financial Analyzer, Sales Analyzer Performance Analyzer, Activity-Based Management, Balanced Scorecard, Financial Intelligence / DBI, Global Consolidation System Budgeting, Cash Management, Treasury, Risk Management, Receivables, Credit Management, Advanced Collections, Trade / Deductions Mgmt, Bill Presentment Arch.,iReceivables, iPayment Customers Online’ TCA / Customer Data Model, Assets, iAssets, Enterprise Asset Mgmt., Lease Management, Service Contracts Credit Management, Advanced Collections, Property Manager Projects Service Development & Management Service Management & Operations Flows Establish Framework For Compliance Assess Risk Identify & Implement Internal Controls Controls To Information, Communication Continuous Monitoring Of Internal Controls Period End Close To Financial Reports Subledger Journals To Post Bank Statement To Cash Reconciliation Expense Report To Invoice Receipt To Assets Assets To Depreciation Resource Development and Management Resource Management & Operations (Application, Computing and Network) (Application, Computing and Network) Supply Chain Development and Management Supplier/Partner Relationship Management Enterprise Management Strategic & Brand Management, Stakeholder & External Disaster Recovery, Enterprise Market Research & Relations Management Security & Fraud Planning Advertising Management Research & Financial & Asset Management Human Resources Enterprise Quality Mgt., Development, Management Technology Process & IT Planning & Architecture Acquisition Financial & Asset Management

Pillars of Lifecycle Asset Management Reduce Costs ITIL Framework eTOM Process Model SOX Compliance Asset Tracking

ITIL Service Support Process Model Management Tools The Business, Customers, & Users Difficulties, Queries, and Inquiries Communication Updates/ WorKarounds Incidents Service Desk Changes Incident Service Reports Incident Stats Audit Reports Problem Releases Problem Stats Trend Analysis Problem Reports Problem Reviews Diagnostic Aids Audit Reports Change Release Change Schedule CAB Minutes Change Stats Change Reviews Audit Reports Release Schedules Release Stats Release Reviews Secure Library Testing Standards Audit Reports Configuration CMDB Reports CMDB Stats Policy/Standards Audit Reports C M D B CIs Relationships Incidents Problems Known Errors Changes Releases

Oracle Supports ITIL Object Model of IT Services Email Logical Distinction between Logical and physical Configuration Items Logical System (Exchange) System (Lotus Notes) Tiered representation By vertically packaging design classes - Service System Sub System Component Logical Platform (Exchange) Software (Exchange) Databases (Exchange) Documents (Exchange) Physical Server 1 Exchange (Software) Oracle (DB) Policy (Size Limit) Server 2 Server 3

Oracle Extends the Asset Model to the Network Server 1 Server 2 Server 3 Exchange (Software) Oracle (DB) Policy (Size Limit) Physical System (Network) Switch Level 4 Connected To Connected To OC192 Circuit Enterprise WAN Component of 48 Port Card OC192 1 port Adaptor Cisco 7609 Boundary Router Connected To Component of

Oracle Entegration, and Discovery Data Flow Diagram Before Synchronization Request Lease SW License SW Contract Warranty Location Manufac- ture Custodian Common Attributes Asset Repository Physical / Financial Asset Attributes User Attributes OpenView Altiris OpsWare Tivoli ANY discovery System Physical Asset Repository Collection Staging Collection Parameters Request Collection Collection Payload Oracle Financial Asset Repository Reconcile - Rules - Attributes Business Rules Translator Translator Exceptions Disposition Exceptions Actions After Synchronization Request Lease SW License SW Contract Warranty Location Manufac- ture Create Ticket Request Action Oracle Entegration Discovery ITAM Components Change Add Retire Custodian Common Attributes Asset Repository Physical / Financial Asset Attributes User Attributes Notify

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire Asset Request: iProcurement, user requests new asset. System checks availability, if available asset sourced internally otherwise purchase created Procure: Asset ordered from vendor or internal asset stockroom and transferred. Receive: Asset received into system, upon receipt all relevant information is capture for asset, user, owner, location… Deploy: Asset installed at location service ticket system updated with appropriate asset data Update / In-service: Asset linked to user and location, asset placed in service and Fixed Assets notified. Re-Deploy: Asset Moved, Changed, returned to stock. Retire: operations retires asset, Fixed Assets automatically notified so that gain loss calculations and asset sale or dispose can be initiated 24

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire 25

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire 26

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire 27

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire 28

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire 29

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire 30

IT Asset Lifecycle: Acquire to Retire Request Procure Receive Deploy Update In-service Re-Deploy Retire 31

Oracle Asset Tracking …Single repository provides Asset Life Cycle Tracking Automatic Asset Creation Synchronized Moves and updates Costs updated Configured Assets Updated Automation Single Asset Repository Complete Lifecycle Visibility View Asset Configurations Easy Searching for Assets Visibility 105 eBusiness Suite Transactions Captured All changes to Assets Tracked Unlimited Versioning Complete History of All Assets Transaction Auditing System Integration Fully integrated with Oracle eBusiness Suite Integrate with 3rd party systems Public APIs provided to streamline integration 32