CI Advisory Services The Brains behind the Brawn The Other Side of Facility & Asset Management

Agenda START Facility Management overview Hard & Soft Intr o END 40 mins 5 mins 10 mins 15 mins 20 mins 25 mins 30 mins 35 mins Practical Application History The Sector Models the Industry Asset Management ?

Facility Management Overview INTRODUCTION Facility management (or facilities management or FM) is an integrated multidisciplinary, interdisciplinary field devoted to the coordination of space, infrastructure, people and organization, often associated with the administration of office blocks, arenas, schools, convention centers, shopping complexes, hospitals, hotels, etc. Operation al Managemen t Support Services Optimis e Efficie ncy Built Environment Occupant Satisfaction Maximis e Management Operational Support Services Optimise Efficiency Built Environment Maximise Occupant Satisfaction in line with Strategic Objectives

What’s it all about..? Happiness ContentmentFeeling Important Return on Investment

What’s it all about..? Traditionall y, we whinged about… 1.Air conditioning 2.Lifts 3.Having our own office (that’s the Baby Boomers and Gen X)

What’s it all about..? New Challenges… 1.A Flexible “Space” 2.Co-location 3.Always “on” (for free) (that’s those pesky Gen Y types) 4.What’s in it for me?

Brief History 1970’s 1978 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Brief History 1970 ’s 1978 early 1980 ’s ’s late 1980 ’s late 1990 ’s Herman Miller Research Corporation hosted “Facility Influence on Productivity” conference in USA 1978

Brief History ’s 1980 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Brief History early 1980’s 1970 ’s 1980 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Brief History late 1980’s 1970 ’s 1980 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Brief History ’s 1980 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Brief History ’s 1980 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Brief History late 1990’s 1970 ’s 1980 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Brief History 2000’s 1970 ’s 1980 early 1980 ’s ’s late 1980 ’s late 1990 ’s

Hard Services SECURITY BUILDING MAINTENANCE ASSET MANAGEMENT

Soft Services CATERING WASTE MANAGEMENT PEST CONTROL CLEANING CONCIERGE GROUNDS MAINTENANCE

The Sector CATERING CLEANINGSECURITY CRE BMS TECHNICAL Compass Sodexo Spotless Assetlink Serco ISS JLL DTZ fiveD CBRE Brookfield Johnson Controls Honeywell UGL Transfield Programmed Leighton Softe r Harder

Major Players – Diversified Businesses

Models IN-HOUSE MANAGING CONTRACTOR FACILITY MANAGER FULLY OUTSOURCED FM FULLY OUTSOURCED ?

Models IN-HOUSE All FM by employed personnel All Management & Planning All Soft Services All Routine Hard Services Specialist trades outsourced

Models FACILITY MANAGER All Management in-house All Management & Planning Some Asset Management Value Add Services Trades & Tasks Outsourced

Models MANAGING CONTRACTOR Responsibility Outsourced All Management & Planning Some Asset Management Value Add Services Trades & Tasks Outsourced

Models FULLY OUTSOURCED FM All FM Responsibility & Risk All Management & Planning Asset Management Value Add Services Trades & Tasks: Hybrid Model

Models FULLY OUTSOURCED All Non-Core Responsibility & Risk All Management & Planning Asset Management Value Add Services Trades & Tasks: Hybrid Model Equipment WoL Risk

Asset Management

Practical Application The Design Process The FM Perspective WoL Considerations Practical “day-to-day” serviceability Support service functionality Would you want to spend time there? Form and Function?

Practical Application Whole of Life Considerati ons Simple Equation: Less Simple Equation: Lifecycle – Capital Works Replacement Rates x Estimated Replacement Cost Impact on Business/Patients Obsolescence New Compliance Systems Engineering Access What is the True Lifecycle Capital Cost?

Practical Application Day-to-Day Serviceabil ity Maintenance Work Dedicated Rooms/Cupboards: What about..: Systems Engineering (again) What is the True Maintenance Cost? Standard Practice Access Paths Co-located Storage Point of Work Isolation Blind Side Access Panels

Practical Application Form & Function It’s the little things… Finishes Doors Storage What makes the facility really work as a design? Lights Airflow Systems Engineering (again, again)

Practical Application Support Service Functionalit y They’re not Core Business Activity Catering Retail What makes the facility really work as a design? Cleaning Washroom Services (but they’re often the things people care about)

Practical Application Is This Where You Want to Be? What Will it Actually Be Like to Spend a Lot of Time There? Toilets:Not everyone needs to know where you’re going What makes the facility really, truly work as a design? Faith Rooms: Non-denominational, subtle and in growing demand (these things really matter – and it’s always too late to fix them) Flexibili ty: Does it have to be a dedicated space or room or even desk? Fun:Everyone marvels at Google – is there some secret? Inspiring : Discrete spaces don’t work. Open Plan doesn’t work. Focussed:Is it what the likely user profile is going to want?

Summary Buildings are Long Term Investments The Design Should Reflect this Fact Buildings are Expected to Work The Design Should Reflect this Fact Buildings are Intended for People The Design Should Reflect this Fact

Questions