Few Conflicting Syndromes Defending Oneself Like to hear one’s own voice I am wiser Tendency to advise Educational system; 12 years of writing, 6-8 yrs. of reading, 1-2 yrs of speaking and yrs of listening Self-centered and Probing syndrome

Evils of Bad Listening Informal channels of communication (grapevine, gossipetc.) Resulting in irresponsibility and undermining management's authority On observing the conscious active listening, speaker becoming irritated, nervous

Types of listening Simple listening Discriminative listening Listening for relaxation Listening for information Listening to organize ideas Critical listening Creative listening Empathic Listening

Gospels for Listening Seek first to understand than to be understood Step into the shoes of the speaker Reduce the number of management levels Adopt a symphony conductor’s role Emotionally intelligent Should Spend 43%-60% of time in listening Listen with eyes and heart as well Establish a trust between the parties

Active Listening Listen, repeat accurately, interpret in your own framework pay attention and make effort to understand Come out of your framework Reflect speaker’s feelings and try to understand Prevent assuming thoughts, feelings, motives and interpretations Be aware of short term goals and long term goals

Listening Barriers The content The speaker The medium Distractions (Physical, physiological, psychological) Feedback Manager’s dogma

Listening Habits Affective Reflective Listening Average rate of speech Watchful for non-verbal signs of communication Eliminate the tendency of “listen what you want to” Empathise while listening

Silence Affirmations of contact Paraphrase or restatement Reflections of core feelings interpretation Encouragement/Assurance Question Confrontation Challenge Advice Entreatment Commands or Threats Reflective response Middle Range Response Directive response Listener centered response Speaker centered response

A Few thoughts on effective listening Command over the entire listening continuum Learning by using the listening continuum Possess a genuine sense of empathy and connectedness towards the speaker Develop Empathic listening by: 1. Stop resist the need to understand the emotional level 2.Stop being concerned about OUR beliefs and OUR opinions 3.Be concerned about other’s views 4.Resist defending yourself 5.Bear the aspect of interdependence in mind Evaluate, probe, advise and interpret Avoid Pseudo listening With Cheers By. L.Jayachandra naidu