Copyright © 2014 by The University of Kansas Documenting Complaints
Copyright © 2014 by The University of Kansas What is documenting a complaint? Back up a complaint with as much evidence as possible. A complaint alone is not enough. This can be as simple as taking notes on a conversation or as complicated as engaging in extensive library research.
Copyright © 2014 by The University of Kansas Some of the things you may want to document: That the condition or policy exists and was intentional. That a particular individual or entity was responsible for the condition or policy. That someone was harmed and the physical, social, economic, health, psychological, environmental, or other results of the condition or policy. Your own credentials or those of any experts you consult or cite.
Copyright © 2014 by The University of Kansas Why should you document a complaint? It establishes you are credible and concerned enough to note the details of a situation. It may determine whether your complaint is taken seriously. Without evidence officials may not be able to act on a complaint. Proper documentation can protect you against libel or slander charges if you make public accusations. Proof of your complaint may automatically give you the moral advantage.
Copyright © 2014 by The University of Kansas Who should document complaints? Experts in the field. People on the inside. People directly affected by the issue. Community leaders or other respected individuals.
Copyright © 2014 by The University of Kansas When should you document complaints? Seeking evidence to bring before a regulatory body or court. Looking for facts to back up advocacy. Accusing an organization of wrongdoing. Suspect the target might falsely accuse wrongdoing.
Copyright © 2014 by The University of Kansas How do you document complaints? Determine what kind of documentation you will need. Where it is going? Who will see it? Collect the actual documentation. Anticipate need. Do the research. Be specific. Get actual proof. Be prepared to present it.