Www.amicushorizon.org.uk AmicusHorizon Making homes, helping people TPAS Conference 8 July 2015 Kate Dodsworth Executive Director, People and Strategy.

Slides:

Advertisements

Similar presentations

Dignity in Care The Royal Borough of Windsor & Maidenhead Catherine Mullins Policy & Planning Officer – Adult Services.

Advertisements

Because youre worth it! VALUE FOR MONEY David Lloyd.

Value for Money – new requirements and challenges

Reviewing your Resident Engagement Strategy 14 th September 2012 Scrutiny.net Yvonne Davies Director, Scrutiny & Empowerment Partners Ltd.

The Tricks of the Trade Yvonne Davies. Times are changing Tenant services authority (TSA) emphasis on financial regulation & governance TSA to become.

Customer Scrutiny 15 th July 2011 Jane Taylor - Customer Inspector Val Bagnall - Executive Director Being a Great landlord.

Making homes, helping people Driving performance Dedicated officer for each complaint Pace & energy into every complaint Reassure customers what to expect.

Collaborative Working to Deliver IT Transformation and Business Change Andrew Dale – Head of IT Ian Pritchard – IT Manager.

How Great are you at Res ident Involvement ?. Tenants and Residents should be at the heart of everything the organisation does Engagement, empowerment,

AmicusHorizon Making homes, helping people AmicusHorizon Using governance to deliver successful scrutiny

C4 Celebrating Scrutiny Success Andrew Smith Executive Director GreenSquare Group.

Money, Money, Money – The challenges of involving tenants in financial decision making Nina Langrish TPAS Cymru Francis Bevan Merthyr Valleys Homes.

Co-regulation & Special Interest Groups Joanne Tilley, Executive Director Business Support.

Management Structure Proposals

Making homes, helping people AmicusHorizon From Good to Great: The AmicusHorizon ‘One Team’ approach to customer care.

Sharing Best Practice 26th July 2012 Community Development.

Scottish court service The Implementation of Enterprise Risk Management Scottish Court Service (SCS)

Business Transformation – It’s the Business Presented by: Gordon Flack – Assistant Director (ICT)

Stephen Pickup Cheshire Safer Future Communities Network.

Buying Better Outcomes Workshop 2 Barriers to and opportunities for wider implementation.

1 Background Tenant Panels Options for Accountability TAROE Regional Conference 29 th February 2012 a tenant and resident perspective.

Conference of the Isles 2013 ‘ Mirror Mirror on the Wall: Should the tenants make that call?’ Regulation and Scrutiny for Rented Housing John O’Connor.

Scrutiny, Resident Involvement and engaging young people.

Being Brilliant at Resident Involvement.

Professor Dolina Dowling

Salix Homes Customer Senate Margaret Connor Customer Involvement and Service Manager.

Ealing Council and Ealing Homes – Relationship, roles and responsibilities for Repairs and Maintenance Presentation to Repairs Scrutiny Panel 18/9/07.

TAROE National Conference Delivering excellent repairs and maintenance services Steve Osborne.

AmicusHorizon Making homes, helping people Paul Hackett Chief Executive, AmicusHorizon KCC Accommodation Strategy 2 July 2014.

NFTMO CONFERENCE 2010 Ursula Barrington WATMOS COMMUNITY HOMES.

New Challenges for Public Services Social Dialogue Integrating Service User and Workforce Involvement in the Netherlands End of project conference – Brussels.

Equity Housing Group Limited The Changing Regulatory Process P Harvard BSc (Hon) MRICS Regulation Manager.

The Role & Purpose of the Customer Senate Jerry Coulton - Senator.

Future directions in policy & practice Abigail Davies TPAS Policy Advisor.

SCCA BACKGROUND Recognition throughout the 90s of the need to build a partnership to develop strategies to address cancer. DHEC.

REGIONAL GOVERNMENT The South East England Regional Assembly (SEERA or the Assembly) –Representative voice of the region. –Covers nine areas: Berkshire,

Tenant Scrutiny in Croydon Marilyn Smithies & Michael Hewlett, Tenant Scrutiny Steering Group Chris Stock, Head of Performance, Croydon Council.

Systems Of Execution: How Cairn Delivers Results Through e-accountability Fin Smith – Housing Technology 2015.

Introduction and overview Louise Collett Assistant Director for Strategy and Development.

1 Department of Health Professions Board Training October 22, 2008 Sandra Whitley Ryals, Director.

Water Services Trust Fund A presentation for Water Services Boards and Water Service Providers Eng. John Orwa 1  Support provided by the WSTF  Expectations.

Health and Wellbeing Catherine Saltis- LGYH 1. Health and Wellbeing  “No decision about me, without me”  Led by Health Professionals  Focus on delivery.

Resident Scrutiny at Wherry HA. Where did we start? A series of panels looking at performance data including….. “Way Ahead with Wherry” our landlord wide.

The Community, Health and Social Care Directorate Section 31 Pooled Budgets Presentation to Budget Scrutiny Cttee 6 th September 2006.

David McGovern – Policy and Performance Manager, Greater Manchester Police Authority Greater Manchester Policy Authority, Police Reform and Scrutiny.

Welcome to 2014 Annual General Meeting 13 November 2014.

School ICT Policy. ICT success indicators Focus on ICT Policy Why should a school have an ICT policy?  Guidelines for action  Influences daily practice.

Scrutiny & Empowerment Partners in partnership with the NHC 11 th July 2011 Yvonne Davies Director.

THE ADVISORY AND SCRUTINY PANEL (ASP) Jean Robinson Chair person, ASP Mark Armstrong Head of Policy & Strategy, WPH.

PREPARING YOUR SOCIAL VALUE ACCOUNTS Jamie Dickinson – Places for People Mary Whitfield – Viridian Housing.

BUDGET SCRUTINY COMMITTEE REVIEW OF THE COMMITTEE WORK JUNE, 2003 COMMITTEE ITEM 7.

OneSource – The Way Forward Caroline Nugent Director of Human Resources and Organisational Development.

Future Council Programme Update to the Birmingham Smart City Commission 17 June 2015 Page 1.

THE ALMO SECTOR IN ENGLAND Dublin City Council 3 June 2015.

Community Wellbeing and Overview and Scrutiny Committee Gill Moy Director of Housing.

Asset Management and Corporate Landlord Presentation to Overview and Scrutiny Committee 7 July 2010 John Sadler Head of Estates & Asset Management.

RESOURCES AND CORPORATE DEVELOPMENT SCRUTINY COMMITTEE Tuesday 17 th June 2003 RESOURCES DIRECTORATE Julie Alderson Executive Director Resources.

Scrutiny in South Tyneside Paul Baldasera. Scrutiny – why do we do it? Local Government Act 2000 – cabinet system Scrutiny roles –Holding Executive to.

Shared Services Ian Gallin, Chief Executive. West Suffolk councils Two separate councils with… –separate identities –individual and shared pressures –common.

AmicusHorizon Making homes, helping people AmicusHorizon Patchless working Patchless Pilot – Mid Kent.

Outline Review of Past Challenges Biggest Challenges/Issues

Rosebery Housing Association

Putting Customers at the Heart of Complaints Resolution

12 June Welfare Reform and the Social Housing Charter

Improving lives Incommunities

Building a diverse and healthy sector

“Count Me In” ! Mobilising Customers Kevin Scarlett 12th June 2013 ,

The Tricks of the Trade Yvonne Davies.

Co-Regulatory Champions AmicusHorizon James Turner Residents’ Council Chair David Newsome Resident Empowerment Manager.

Personal Advisors: The emerging role in employment and skills

Presentation transcript:

AmicusHorizon Making homes, helping people TPAS Conference 8 July 2015 Kate Dodsworth Executive Director, People and Strategy

AmicusHorizon Making homes, helping people AmicusHorizon 28,000 homes g15 housing association c.750 staff Three concentrations of stock and staff: South London, Sussex and Kent Fantastic resident governance!

AmicusHorizon Making homes, helping people Overview History Structure Report Benefits Future

AmicusHorizon Making homes, helping people

AmicusHorizon Making homes, helping people For us it’s the: 1.Structures 2.Processes 3.People 4.Law Regulation - Homes & Communities Agency Co-Regulation Making homes, helping people AmicusHorizon What does Governance mean to us…

AmicusHorizon Making homes, helping people Area Panel Hold us to account for service delivery Scrutinise services Area Plans Resource allocation Residents’ Council Hold the Exec and Board to account Approve all customer facing policies and strategies Work jointly with Board on corporate strategy and budgeting

AmicusHorizon Making homes, helping people Culture - One Team ‘One Team’ : Board, residents and staff Moving from

AmicusHorizon Making homes, helping people Success, Satisfaction and Scrutiny Department for Communities and Local Government sponsored University of Westminster did research It’s true – resident involvement: Improves satisfaction Shapes services Drives down cost!

AmicusHorizon Making homes, helping people

AmicusHorizon Making homes, helping people

AmicusHorizon Making homes, helping people

AmicusHorizon Making homes, helping people

AmicusHorizon Making homes, helping people

AmicusHorizon Making homes, helping people Benefits – Service Improvement and VFM Complaints and Customer Experience Residents and staff overhauled policies and procedures Residents sit on stage 3 panels Procedure now far more transparent VFM – savings of over £100k per year Increased satisfaction Procurement Residents have influenced procurement practices Select and monitor contractors Have designed tenders for higher standards VFM – savings of over £1m on boiler maintenance; £100k on grounds maintenance Increased satisfaction

AmicusHorizon Making homes, helping people

AmicusHorizon Making homes, helping people AmicusHorizon Making homes, helping people What’s next ? Just completed 2015 Governance review – steering group of 6 with majority residents Challenges: Attracting more new residents Cost of our Resident Involvement Connecting the structure to all residents

AmicusHorizon Making homes, helping people