Fiscal Year rd Quarter ADR/Investigation Findings (Data Source: I-trak Complaint Management System as of 7/14/2009)

Completed EEO Investigations The measure for FY 2009: –50% of investigations will be completed within the regulatory time frames. Regulatory time frames are under 180 days, unless extended by amendment (360 days) or extension (270 days). Definition: A completed Investigation is an investigation where the notice of election is sent to the complainant. Measure is being met with 65% of investigations completed within the regulatory time frames.

Treasury Complaint Center FY rd Quarter Investigation Closure Statistics STATUS OF COMPLETED INVESTIGATIONS MEETING REGULATORY TIMEFRAMES TIMELY COMPLETED INVESTIGATIONS UNTIMELY COMPLETED INVESTIGATIONS TOTAL NUMBER OF COMPLETED INVESTIGATIONS

Informal ADR Measures The measure for FY 2009: –30% of complainants who initiate an EEO contact and are offered ADR will elect to participate in the ADR process. EEO contact refers to when an EEO Counselor or an ADR Intake Officer performs the counseling duties described in Chapter 2 of MD 110. This information is reported in Part One, Section D, of Form 462. All completed counseling closures are included in the calculations of participation and offer rates. Effective June 2009, Treasury will no longer exclude informal EEO contacts that are eligible to participate in ADR from our total completed counseling counts. Measure is being met: 35.2% of EEO contacts offered ADR elected to participate in the ADR process. (Had management not declined, 47% of EEO contacts offered ADR may have elected to participate in the ADR process.)

Completed/Ended Counselings For 3rd Quarter FY 2009 BUREAU EEO CONTACTS ADR OFFERED ADR PARTICIPATION BEP16 6 BPD443 DO761 FMS440 IRS COUNSEL660 IRS MINT13 3 OIG000 OCC540 OTS110 TTB210 TIGTA111 FINCEN222 Treasury Total

TOTAL INFORMAL COMPLETED COUNSELINGS IN 3rd QUARTER FY 2009 TOTAL COMPLETED COUNSELINGSADR OFFEREDADR ACCEPTED ADR Offer Rate of Completed Counselings In The Informal Complaint Process During 3rd Quarter FY 2009 Note: Calculation of offer rate includes completed counselings that did not meet ADR participation criteria. This change in offer rate calculation is effective June 2009 and was done to mirror EEOC’s offer rate calculations.

TOTAL INFORMAL COMPLETED COUNSELINGS IN 3rd QUARTER FY 2009 TOTAL COMPLETED COUNSELINGSADR OFFEREDADR ACCEPTED ADR Participation Rate of Completed Counselings In The Informal Complaint Process During 3rd Quarter FY 2009 Note: Calculation of participation rate includes completed counselings that did not meet ADR participation criteria. This change in participation rate calculation is effective June 2009 and was done to mirror EEOC’s participation rate calculations.

TOTAL INFORMAL COMPLETED COUNSELINGS IN 3rd QUARTER FY 2009 TOTAL COMPLETED COUNSELINGSADR OFFEREDADR ACCEPTED Election Rate of ADR Offers In The Informal Complaint Process During 3rd Quarter FY 2009 Note: In QTR 1 and QTR 2 ADR Stats. Reports, ADR Election Rate was referred to as ADR participation rate.

Declination by Management and Contact Where ADR Was Offered in the Pre-Complaint Process During 3rd Quarter FY 2009 TOTAL ADR DECLINATIONS IN 3rd QUARTER FY 2009 TOTAL ADR DECLINATIONS DECLINED BY CONTACT DECLINED BY MANAGEMENT

Formal ADR Measures The measure for FY 2009: –ADR is offered to 80% of eligible complainants who file complaints, and of those offered, achieve a 30% election rate. –Election rate refers to when both the complainant and management officials agree to enter an ADR process. The measure is not being met. ADR was offered to 56% of eligible complainants who filed complaints, and of those offered, achieved a 20.3% election rate. Of the 74 complainants offered ADR, 35 (47%) declined participation and management declined participation in 24 instances (33%). Only 15 complainants elected ADR (20%). Had management not declined, a total of 39 complainants offered ADR (53%) may have elected ADR.

TOTAL FORMAL COMPLAINT CLOSURES IN 3rd QUARTER FY 2009 TOTAL CLOSURESADR OFFEREDADR ACCEPTED Complaint Closures In The Formal Complaint Process Where ADR Was Offered During 3rd Quarter FY 2009 Note: Calculation of offer rate includes completed counselings that did not meet ADR participation criteria. This change in offer rate calculation is effective June 2009 and was done to mirror EEOC’s offer rate calculations.

ADR Participation Rate of Complaint Closures in Formal Complaint Process During 3rd Quarter FY 2009 TOTAL FORMAL COMPLAINT CLOSURES IN 3rd QUARTER FY 2009 TOTAL CLOSURESADR OFFEREDADR ACCEPTED Note: Calculation of participation rate includes completed counselings that did not meet ADR participation criteria. This change in participation rate calculation is effective June 2009 and was done to mirror EEOC’s participation rate calculations.

Election Rate of ADR Offers in Formal Complaint Process During 3rd Quarter FY 2009 TOTAL FORMAL COMPLAINT CLOSURES IN 3rd QUARTER FY 2009 TOTAL CLOSURESADR OFFEREDADR ACCEPTED Note: In QTR 1 and QTR 2 ADR Stats. Reports, ADR Election Rate was referred to as ADR participation rate.

Declination by Management and Complainant Where ADR Was Offered in the Formal Complaint Process During 3rd Quarter FY 2009 TOTAL ADR DECLINATIONS IN 3rd QUARTER FY 2009 TOTAL ADR DECLINATIONS DECLINED BY COMPLAINANT DECLINED BY MANAGEMENT