HAAGA-HELIA (Tommi Immonen)

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Presentation transcript:

HAAGA-HELIA (Tommi Immonen) eBusiness Systems HAAGA-HELIA (Tommi Immonen)

Usage of e-business tools EIS Executive Information System KM Knowledge Management PLM Product Lifecycle Management RM Revenue Management, YM Yield Management vendor management marketing intelligence, market research customer information acquisition, loyalty program automated planning and scheduling databases and datamining

System procurement multiple suppliers many legacy systems usually failure costs schedule result not just budget but ROI Return On Investment ERP Enterprise Resource Planning Manufacturing, Supply chain management, Financials, Project management, Human resources, Customer relationship management, Data services , Access control

Key factors affected strategy focus management resources changes in processes and management knowhow partners

Requirement specifications requirement analysis software requirement engineering design and modeling in-house template open source corporate chain, franchise outsourced

Modeling wireframe of structure blueprint of layout description of functionalities usability learnability efficiency memorability errors satisfaction 3 clicks

Building who is in charge of project? registering domain domai.nr nameboy.com for a website or campaign IPR Intellectual Property Rights who owns code? database as source of content technologies like Java, Flash, AJAX testing persona scenario

Updating and maintaining who in organization is in charge of maintaining? CMS Content Management System measuring KPI Key Performance Indicators constantly open eyes ever evolving systems

System level partnering aim is to help partner sell more EDI Electronic Data Interchange XML Extended Markup Language TPI Third Party Intermediaries single image (inventory, price, availability) CRS Computer Reservation System e-commerce website for retailing

Cloud computing SaaS Software as a Service services in cloud docs.google.com Google Analytics salesforce.com rightnow.com Windows Azure Facebook Skype

Hospitality and tourism DMS Destination Management Systems product management enquiry management visitor CRM business CRM management reporting GDS Global Distribution System Amadeus, Galileo, Sabre, Worldspan… Micros

More information ehotelier.com wiredhotelier.com hospitality.net htng.org hotelnewsresource.com