Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation.

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Presentation transcript:

Advanced Metrics for ITSM Overview

Proprietary and Confidential Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation Unlimited User License Why Northcraft?

Proprietary and Confidential 3 Executive Dashboards Excel Based Ad-Hoc Reporting SharePoint Integration Drill Into ITSM Platform Standard Report Suite Technical Differentiators

Proprietary and Confidential Management by Metrics 4 Capture operational performance at a glance Executive Dashboards SharePoint Integrated (optional) Web-Based

Proprietary and Confidential Fast, User-Friendly, Flexible 5 Use Excel to develop ad-hoc reports with a PivotTable interface to the metrics database Excel Based Ad Hoc Reporting Packaged Metrics Drag and drop Fields Chart and Graph in seconds Drilldown and Drill-through PivotTable Interface No additional training No third-party tools to buy Incident and Service Level Management Module

Proprietary and Confidential Fast, User-Friendly, Flexible 6 Use Excel to develop ad hoc reports with a PivotTable interface to the metrics database Excel Based Ad Hoc Reporting What’s installed on my servers? How many incidents for this CI? How long has it been down? How long did it take to receive? What’s connected to it? Configuration/Asset Management Module

Proprietary and Confidential Collaborate & Communicate 7 Advanced Metrics for ITSM was designed with SharePoint in mind SharePoint Integration Customizable Dashboards Integrated Standard Reports Drill-through to ITSM Platform Enhance Collaboration Configuration and Asset Management Module

Proprietary and Confidential Focus, Target, and Act 8 Target based reporting highlight root causes of performance Standard Report Suite Hundreds of high quality reports Target based formatting Drill from summary to detail Selectable parameters Drill-through to BMC Remedy Deploy in Web stand-alone or SharePoint-Integrated

Proprietary and Confidential Integrate all Functions of Management 9 Drill from dashboards to detail to direct access to BMC Remedy TM (shown here) Drill Into ITSM Platform Alert Identify Remedy Drill Down Drill Through

Proprietary and Confidential 10 Robust Business Intelligence Suite Cutting edge metrics Integrated with customer preferred tools Short path to value

Proprietary and Confidential 11 Sample Customers, different sizes and verticals