NOV / JSL Chapter 12 IT Business Communications Managing the Information Technology Resource MASTER OF COMPUTER SCIENCE PROGRAM BUDI LUHUR UNIVERSITY November 2010 Lecturer : Jonathan Sofian Lusa

NOV / JSL Chapter Outline Importance of Communication Why it is necessary for business partners to understand IT Methods used to improve communication (DISC) Importance of communication in developing partnership

NOV / JSL Importance of Communication Communication is important because it is about how information is sent and received within firms The way information is communicated is often governed by how firms are structured

NOV / JSL Importance of Communication “ Effective communications is the central lifeline of any organization. It is the vehicle for driving change, shaping expectations, and rallying workers around core purposes.” -Charlene Marmer Solomon

NOV / JSL Importance of Communication

NOV / JSL Why IT Must understand the business 1. Different “language” 2. Different background 3. Different purposes

NOV / JSL Why is it important for business partner to understand IT? 1. Understanding the language partner 2. Understanding the responsibilities 3. Understanding the requirement and information needs of partner 4. Understanding the current capabilities of partner. 5. Understanding the opportunities for improvement the partner.

NOV / JSL Kotter’s Key Elements for Communicating Simplicity Metaphor, Analogy, and Example Multiple Forums Repetition Leadership by Example Explanation of Inconsistencies Give and Take

NOV / JSL Developing Partnership Through Mutual Understanding Transactional Style Defined by rules, policies, and procedures Partnership Style Implies risk sharing, longer time frame for exchanges, and need to establish range of mechanisms Henderson’s Two Styles of Relationships

NOV / JSL Six Determinants of Partnership

NOV / JSL The Road to Partnership Education Joint Planning Measurement and Control Effective Use of Teams Multilevel Human Resource Strategy Technology

NOV / JSL Global Culture Hidden messages in communication Written communication may be viewed positively or negatively Written communication maintains supporting role Written communication Addresses ambiguity Prevents misunderstandings Identifies ownership and accountability

NOV / JSL Addressing Communication Effectiveness ( Business & IT) Direct Communication Liaison Roles Temporary Task Forces Permanent Teams/Committees Integrating Roles Managerial Linking Roles

NOV / JSL Priority in Improving IT Communication Focus on where improvements can be made Strategic Alignment Maturity Assessment Model Training Continually scan new technologies and products Build partnerships through mutual understanding

NOV / JSL Tips and Techniques Communication is important Learn from others’ trials and tribulations Shared domain knowledge is critical Training of administration managers in IT and their inclusion in IT projects Things do go wrong and need to get back on track Implement formal communication programs may be necessary

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LESSON LEARNED 1.… 2.… 3.… 4.… 5.…

NOV / JSL Thank You May God Bless U All