1 © 2012 3PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations August 26, 2013 3:30 PM.

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1 © PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations August 26, :30 PM

2 © PD, Incorporated | All Rights Reserved.2 Agenda Attendance “Daily Activity” Report Good News & New Customers Update Metrics Review & New Report Opportunities for Improvement Pilot Rollout

3 © PD, Incorporated | All Rights Reserved.3 Missed the Call Last Week Express Location Operations ManagerOperations Manager Operations Manger Attended? 1st Assistant1st Assistant Attended?2nd Assistant2nd Assistant Attended?3rd Assistant3rd Assistant Attended? FAI-JAXAlbert FAI-CMHBo FAI-SDFBo FAI-MCOAlbert FAI-LASAnthony FAI-DSMBonnie Nichols and Ed FAI-INDBonnie Nichols and Ed FAI-MCIBonnie Nichols and Ed FAI-DENChantel #N/A FAI-MSPBonnie Nichols and Ed FAI-MKEBonnie Nichols and Ed FAI-OMABonnie Nichols and Ed FAI-PITVinnie FAI-ORDBonnie Nichols and Ed FAI-SMFEarl FAI-ALBAmy FAI-IAHCesar FAI-BWIBill FAI-DTWChris FAI-PHXMichael FAI-TUSMichael FAI-CLEMike FAI-MOBJustin FAI-MSYJustin FAI-SFOLeticia

4 © PD, Incorporated | All Rights Reserved.4 Express Daily Activity Results

5 © PD, Incorporated | All Rights Reserved.5 Specialty Daily Activity Results

6 © PD, Incorporated | All Rights Reserved.6 STH Daily Activity Results

7 © PD, Incorporated | All Rights Reserved.7 New Metrics Report Area of ActivityDue Date Pick-Up Stops Pick-Up Miles / Stop Pick-Up Scan % Delivery Stops Delivery Miles / Stop Delivery Scan % Delivery Survey Overall Delivery Survey Comp % On-Time Delivery % Early Delivery % Late Delivery % FAI-GSO Greensboro, NC08/20/ % % %66.67%0.00% FAI-GSO Greensboro, NC08/21/ % %No Score0.00%100.00%0.00% FAI-GSO Greensboro, NC08/22/ % %No Score0.00%100.00% 0.00% FAI-GSO Greensboro, NC08/23/ % %No Score0.00%100.00%0.00% Total: % % %87.50%12.50%0.00% Totals: % % %67.52%17.09%16.24% Pick-Up Area of ActivityContract CarrierJob# P/U Scan P/U Signature Del Scan Del Signature Item Exception FAI-ATL Atlanta, GACC VELASQUEZ, GUSTAVO NNYYN FAI-ATL Atlanta, GACC DERICO, DEMETRIUS NNYYN FAI-ATL Atlanta, GACC GUATEMALA, JORGE NNNNN FAI-ATL Atlanta, GACE BARNES, DECORIOUS NYYYN FAI-ATL Atlanta, GACE BARNES, DECORIOUS YYYYY Delivery Area of ActivityContract CarrierJob# P/U Scan P/U Signature Del Scan Del SignatureOn-Time VOC Score Item Exception FAI-ABQ Albuquerque, NMCC CORDOVA, ANDY YYYYY0.00Y FAI-ABQ Albuquerque, NMCC CORDOVA, ANDY NYYYY5.00N FAI-ATL Atlanta, GACE BUCKLEY, JAYMES NYYYY5.00N FAI-ATL Atlanta, GACE BECKFORD, RAPHICK NYYYN5.00Y FAI-ATL Atlanta, GADRIVER , DRIVER NNNNN0.00N

8 © PD, Incorporated | All Rights Reserved.8 Good News and Customer Update New Lovesac Process Pilot Rollout Sep / Oct Sofa.com getting ready to test orders loading out of NY New ModLoft spin off – Beyond Stores Premiere Bedding LLC – motion beds testing this week Pure Modern converting LTL curbside to white glove next week No Scan No Pay coming soon

9 © PD, Incorporated | All Rights Reserved.9 New Lovesac Process All LoveSac Orders will now be processed as Express Orders Orders must be verified with warehouse prior to scheduling All orders must pickup from warehouse and deliver to FAI locations All orders must be scheduled with customer There will be exceptions to this that will go STH Orders with specific dates and local inventory We are working through a pallets only process with LoveSac Field will see a change to pallets only this week

10 © PD, Incorporated | All Rights Reserved.10 Metrics Review 8/18/13 to 8/24/13 Scan 68.17% In Window 64.46% 8/11/13 to 8/17/13 Scan 73.28% In Window 68.79%

11 © PD, Incorporated | All Rights Reserved.11 Opportunities for Improvement Store visits (Lovesac) Use eTrack Be On-Time Call En-Route If the driver is going to be late and a new window is confirmed with the customer, change the window in the system. Use eTrack No fair changing the dates and times in dispatch office The survey response rate for Express is WAY TOO LOW Use eTrack Closing speech

12 © PD, Incorporated | All Rights Reserved.12 Pilot Rollout

13 © PD, Incorporated | All Rights Reserved.13 Copyright © 2012, 3PD, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from 3PD, Inc. Discussion