Personal. Flexible. Trusted. TLC Online – A Case Study Personal. Flexible. Trusted. Renee Harness Managing Partner Third Eye Leadership Donna Hirsch 2VP Organizational Development Trustmark Companies

Agenda Who We AreDevelopment of TLC eLearningTrustmark Case StudyeLearning Product Implementation OptionsQ&A

Trustmark Companies Trustmark provides valuable employee benefits, expert administrative services, and integrated health promotion and fitness management solutions designed to protect people from the financial impact of illness or injury, improve health, and ease navigation of the healthcare system. Voluntary Benefit Solutions - flexible, service-driven organization committed to providing payroll-deducted benefits, including life, disability, accident and critical illness coverage. CoreSource - benefit administration and health management services to self-funded employers, state high-risk pools, public retiree plans & others. Employer Medical - flexible employee benefits backed by true, personal service to small and midsize employers. HealthFitness - award-winning provider of integrated health promotion and fitness management solutions. Health Contact Partners - URAC-accredited health call center specializing in personalized health information and support.

Trustmark Companies 97 years in business 2,900 full-time & 3,300 part-time employees More than 25 offices (5+ ees) nationwide More than 2 million policies in force 300+ Health & Fitness Management Clients $1.7 billion in total assets Rated A- (Strong) by Fitch Ratings and A- (Excellent) by A.M. Best

Third Eye Leadership Created by Master Facilitators Jo Bell & Renee Harness Focus on Long-Term Implementation and Change through LPI, Coaching & Workshop Experiences Co-Authors: The Leadership Challenge LPI Action Cards & The Leadership Challenge Values Cards Facilitator Guides

Personal. Flexible. Trusted. Development of TLC eLearning Personal. Flexible. Trusted.

Development of eLearning Development Team: Wiley/Pfeiffer Publishing – Brand Creators Enspire Learning – Technical Architects Third Eye Leadership and Other Master Facilitators – Content Experts Trustmark Companies – Business Applications Translating Workshop into E-Learning Objectives: Inspiration versus Transformation Knowledge Driven Tools for Action

The Leadership Challenge eLearning Product 7 Modules Orienteering Model The Way Inspire a Shared Vision Challenge The Process Enable Others to Act Encourage The Heart Committing Printable Worksheets Additional Resources

Personal. Flexible. Trusted. Trustmark Case Study Personal. Flexible. Trusted.

History of TLC at Trustmark 2007 Introduced 2.5 day workshops Facilitated by Third Eye Leadership Target Audience: Officers 2008 Continued workshops Began ½ day follow- up workshops Repeat LPI and coaching 2009 Continued workshops Formed Leadership Ambassador Team Facilitated Values Experience for entire organization 2010 Continued workshops Ambassadors sponsored Values Month Developed goals Pilot follow-up workshops

Strategic Implementation of TLC

Trustmark’s eLearning Implementation Plan Audience: supervisor Requirements: Participant’s manager must have completed TLC workshop Manager agrees to participation Process: Receives invitation detailing expectations Completes all modules in 3 weeks Completes an evaluation Attends one hour webinar debriefing elearning Completes a development plan Discusses development plan with manager Submits copy of development plan to HR for follow-up

Trustmark’s eLearning Implementation Plan Submits copy of development plan to HR for follow-up Discusses development plan with manager Completes a development plan Completes an evaluation Attends one hour webinar debriefing elearning Completes all modules in 3 weeks Receives invitation detailing expectations

Trustmark’s eLearning Webinar Objectives Understand why leadership is important at Trustmark Describe the Five Leadership Practices Discuss how the Five Leadership Practices will help with their current leadership challenge Prepare for a conversation with their manager to discuss their next steps

Trustmark Development Plan Part 1 – Your Learning Most successful practice Develop practice Business challenge Part 2 – ?’s for Manager Part 3 –Development Plan Business challenge Practice to focus on Why What Help from manager

Pilot Results - Overall

To what extent did your knowledge increase?

Rate the Quality of the Components

What is the Value to Your Job?

Duration of the Session

Revised Trustmark Implementation Receives invitation detailing expectations Receives information on how to obtain a copy of the book Receives list of other participants to create learning community Completes modules all modules within three weeks Attends one hour webinar Completes a development plan Completes an evaluation Discusses development plan with manager Submits copy of development plan to HR for follow-up

Personal. Flexible. Trusted. eLearning Product Implementation Options Personal. Flexible. Trusted.

The eLearning Package eLearning 7 Modules Printable Worksheets Additional Resources Support Content Kick-Off Webinar Follow-Up Meeting Guide Reinforcement Activities

Potential eLearning Utilization Options Introduce The Leadership Challenge ® to your organization Pre-Work for The Leadership Challenge Workshop ® Pairing The Leadership Challenge Workshop ® for Senior Leaders, with eLearning for Individual Contributors and/or Supervisors Pairing eLearning with the Leadership Practices Inventory ®

Your Scenarios?

The Details Cost $300 per user $350 monthly site license Purchase Process Contact your John Wiley & Sons, Inc. sales representative Call ( ). Technology Requirements Operating System: Windows XP, Vista, Mac OS X 10.5 or higher Internet: IE 6/Firefox 2 or higher Flash 9 Player Processor: Pentium III – 1 GHz Memory: 512 MB Screen: 1024x768

Personal. Flexible. Trusted. Q&A Personal. Flexible. Trusted.